[Resolved]  IFB Washing Machine — poor customer service

IFB WASHING MACHINE — POOR company

I had complained several times to the authorised dealer and customer care. The machine has LOADS of DEFECTS.
The machine is giving problem most of the time.
Some time the door does not open. some times it doesnot spin.
some times it stops in between and give ERROR.

The engineers who had come previous time is hopeless.
they dont have any technical knowledge regarding the machine.
The customer care people are too careless. this is my Complaint ticket number-2344850.

I have got the AMC of machine done by the IFB authorised service center.
They just know how to fool their customers. dont go for IFB they dont know the meaning of after sales service. they are best in selling the DEFECTIVE washing machine.

i have purchased IFB AW60-9021 Model Washine Machine From M/s. Santhosh & Company, Chennai - 49 on 15.01.2008. the machine was supplied without "Rat mesh" Santhosh & Company directed meet to contact [protected]. Ihave been contacting regularly and replied that there was no stock of "Rat mesh" it is going to be sucessfull one year. I want no whether I shall get "Rat Mesh" or I will have to approach consumer forum. Iexpect immediate action

I have a IFB washing machine "IFB Digital 7 kg". This machine has developed some functional problem for the past 2 months. My last complaint under no. 2358062 dated 12.11.08 through their customer care number [protected] (Ms. Sri). Subsequently, I have talked to one Mr. Vasanth in the same number and reminded. Again on 24.11.08, I spoke to one Mr. Sakith in the same number and reminded again. In between, they have asked me to speak to their manager in Chennai one Ms. Priya (+[protected] which I did. Subsequently, I was asked to contact their territory manager for Tamil Nadu. When I tried to contact one Ms. Raisa ( ph. no. +[protected], her phone was kept on ringing without any response. I am really really fed up with their 'customer care initiatives'. My machine is down for the past two weeks without any use. Kindly take up the issue with the concerned and please help me get proper relief from IFB.
Thanks.

I also had similar probelm with IFB washing machine for the last two months, I had register with their Customer Care for almost six times but till such time we have received any proper responce. Now iam planning to proceed to CONSUMER COURT.

IFB washing machine ( Senator) — Non attending the complaint by the company's authorised Sales and Service Point.

The washing machine was not performing well. So, your authorised Sales & Service Provider V-Care Enterprises
35-B, Purab Pacshim Plaza,
Divya Adlab, Below UTI ATM,
Trmurti Chowk, CIDCO, Nasik
had fitted new card costing Rs.1850 on 17/09/2008 vide receipt no. 754. However, the problem surfaced again immediately after 20 days so the service provider was contacted umpteen times thereafter on his mobile no. [protected] ( Mr. Santosh Rai)
The other mobile at the office bearing no. [protected] never evoked any response. We regret to bring to your kind notice that Mr. Santosh Rai everytime promised to come the next day, but always failed to keep up his promise.
While fitting the card he had told that the card comes with 3 months repalcement warranty.
It appears from the conduct of Mr. Rai of not attending the calls is to somehow prolong the visit to attend the problamatic machine so that the replced card will be out of warranty period.
To buttress the varacity of my statement in case of doubt the numbers received on his mobile can be obtained from the service provider company.
I therefore request you to take stern action against your authorised Sales & Service Point, V-Care Enterprises for displaying lackadaisical & negligent approach to the consumer's complaint. They should also be directed to forthwith attend my complaint.

IFB — Washing machine Customer Care the poorest

I've bought IFB digital washing machine on 2009 new year sale. Felt good for some days. It started giving sound and more noise day by day., finally it broke , stopped one day. Called customer care. they sent me one ticket no. by sms. Then the franchise who was responsible came and found some parts has to be replaced and they took 6 weeks to finish that , in between these 6 weeks I had the most horrible experience with them which I can never forget , they used to never pick my call knowing my number. When I sent a detailed email to all concerned , no response even after a year.

By the time my warranty is to get over I got calls frequently from IFB franchise telling me that they send some person to inspect my machine and also advised to renew AMC which is free! When I asked how its free , they said I got to pay 2000 rupees per year so that all replacements r free!

I said a big NO to them. Exactly after the day warranty is over my machine stopped working , To my surprise !

I decided to make use of local technicians , when they came and inspected they said board failure , only way is to get it from IFB only. I went to the IFB warehouse directly , they cooly said they cant give spares directly to customer care and also insisted that i do get in touch with the same franchise which I got worst experience.

Theres is no escape with IFB products. U cannot go outside and get things done. When I contacted them they said if I'm taking 1 year AMC it will take 45 days to get things done. If I'm taking 2 years AMC then they will replace immediatly. They also warned me , that anyway every year they increase AMC so its better to take 2 years!

My hands r tied by buying this junk product , paid what they demanded and get things done.
I'm very sure that this machine will work perfectly till my AMC is over!

What a clever design.

Dont ever BUY IFB products.
Please do BAN all IFB products for their arrogance in dealing with customers.

--
Sankara

Even within the warranty period I am facing lot of trouble of similar nature.

My IFB washing machine (senator 6kg) is not working. Washing machine is still under waranty. Complained lodged at customer service center. After lodging the complaint, it took seven days to them to send their engineer. Engineer has lack of knowledge about the washing machine.He replaced the controller unit by assuming that it may be fault. Same day when I checked, the problem remains the same. Water leaks from the eashing machine and no drying of clothes. Same was updated at customer service center. They promised that some senior technician will come. But after 4 days, same engineer came and replaced some other part and went back.Agin it was checked and found the same problem. It is almost one month and my problem remains unresolved. This is the service support by so called IFB.

I have also registered the complaint online on 29 Jul 12. No response for online complaint.

As my machine is under extended waranty, Now you people dont even know the problem, replace my washing machine/rectify the problem, before I take further serious action on your company.

Hello, I have purchased front load 9kg washer 7kg dryer washing machine on 20.04.2013. My customer id is 3753588. I gave the first complaint on 30.01.2015 that my machine was not working. The same day a technician named Ramesh came over to our place. There was some problem in the control panel kit so he said we will get it replaced in a week. When we called after a week to the customer service they said the complaint has been closed. How could they close a complaint without even solving it?

We have given three complaints so far and had called them for like more than 10 times still this issue remains unsolved. No proper reply. They also gave me a manager's number ([protected]). His name is Umar. I called him on 20.02.2015. He said that the issue will be resolved on monday between 10am and 1pm I.e. today (23.02.2015). No reponse again. So I called him again. He said that a technician would come by in the evening. Again hopeless. Wen I called him again he dint pick up the call. I even sent him a message but he dint reply to it. Its been 24 days, almost a month since he took the control panel but we neva got a proper response since then. We are so fed up with the so called IFB international brand. If we dont get the kit replaced soon then we will have to go to the consumer court. We need immediate response.


Complaint no 1: [protected] (30.01.2015)
Complaint no 2: [protected]
Complaint no 3: [protected] (20.02.2015)

Priyanka,
[protected].

9My customer id 3753588. In the previous complaint I have not mentioned the manager name properly. His name is Umar ([protected])


Priyanka
[protected].

UNDER MACHINE WATER COMING OUT

UNDER THE WASHING MACHINE OUTLET WATER IS COMING OUT UNDER THE MACHINE.

vessel are not getting clean

I have registered complain about my dishwasher on 29th nov and no one have attain till today. my phone number [protected]

not working properly

i bought washing machine in 2010 march. my machine is top load model. problem is water is not drying properly for some mode like woolen etc. and it is not getting water from tap correctly.

Spin dry not function

Spin dry not working and front door seal tear due to aging rubber material. drain hose also leaky.

Regarding washing repair

We have logged complaint ten days before, the electrician came home, he told PCB board problem will get the new one and change it, but after ten days also still they are prolonging till now, very waste and late service.