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IFB WASHING MACHINE — Not attending the complaints
I am Harish Chandra from New Delhi, 23 days before on 2/11/2008 I have registered my complaint regarding some proble in my IFB washing machine. Even after my repeated calls to the customer service and the Service Manager of IFB no one has attended the complaint till date. Ticket/Complaint no. 2375383 dt. 02/11/2008. The service deptt of the company is really spoiling the name of IFB. My brother was planning to but the same machine but after hearing my experience regarding the companies after sales service he changed his mind and looking for another brand. I registered a complaint for my IFB washing machine, which is under 3 years additional warranty. I lodged the complaint with customer care online. But there is no response to that. Do the customer care so busy ? Atleast they must have given a single line message to me about the delay in the process. I would like to know when the engineer will attend my compalint. Please do the needful for the same.
My complaint Ticket no.2473778 on 28.11.2008
Complaint no:[protected]
My complaint Ticket no.2473778 on 28.11.2008
Complaint no:[protected]
IFB WASHING MACHINE — Not attending the complaint.
I am from Bangalore. I have got my washing machines motor replaced by paying around Rs.4750/- Within a spane of 3 months the motor started malfunctioning. My complain No. is 2511686. The company had sent a machenic last week. The machenic said there is no guarantee for motors. However, there is no response from IFB. Now if we try the toll free No., the telephone gets disconnected stating that the phone is busy. I am afride that IFB is authorising machanics/shope keepers knock off money from custormers. This is nothing but day light robery. IF the complaint is not attended within 24 hours I will be taking further action in the matter.(in last two months the machine was under repair two time and each time it took more than a week for repair. Now already more than ten days are over) my ifb washing machine is not working properly and no one is resopnding to it please immediately look into this problem
sir
we are taken ifb washing m/c and draying m/c washing washing is giving very problam persons are not atending the problam
we are taken ifb washing m/c and draying m/c washing washing is giving very problam persons are not atending the problam
in the month of october, 2008, there was leakage in the IFB washing machine. Attended the complaint by authorised service agent, Shinu refrigeration, chengannur and i paid Rs.5550/- for drum changing on 01.11.2008. After repair found the spinner is not working. i complained but not attended till now inspite of repeated request to Shinu Refrigeration, chengannuur
I am also suffering from the same problem. I have booked my washing machine's complaint on 1st May, 2009 vide ticket no.2983946 but till date no one has responded to my complaint.
(V.Mahajan)
[protected]
(V.Mahajan)
[protected]
Sub: - IFB WASHING MACHINE Customer Service complain no 2848310
My cmplain was regesterd on 23rd march 2009, till todays date my complain have not been attended.
I have called many a times after regester my complain, but i have not got proper response. Problem is not solved and none of your person have contacted us regarding our issues.
Now i have decided that i will take legal action regarding this matter and i want complanciate of mental and time period harresment.
Please look in this matter and take fast legal action.
Pawan Saraf
[protected]
My cmplain was regesterd on 23rd march 2009, till todays date my complain have not been attended.
I have called many a times after regester my complain, but i have not got proper response. Problem is not solved and none of your person have contacted us regarding our issues.
Now i have decided that i will take legal action regarding this matter and i want complanciate of mental and time period harresment.
Please look in this matter and take fast legal action.
Pawan Saraf
[protected]
Iam also facing same problem with IFB WASHING MACHINE COMPLAINT LODGED FOR LAST FOUR DAYS NOT GETTING ATTENDED
I M A WORKING WOMEN AND JUST BEEN TRANSFERRED TO CHENNAI. I HAD PURCHASED A FULLY AUTOMATIC WASHING MACHINE OF IFB 3 YEARS BACK . AFTER COMING TO CHENNAI I HAVE LODGED A COMPLAINT ON 5TH MAY AS THE INLET PIPE OF MY MACHINE WAS BROKEN . MY TICKET NO IS 2996365. BUT ITS BEEN 15 DAYS NOW, MY PROBLEM HAS NOT BEEN SOLVED . I EVEN SPOKE TO THE IFB SERVICE PROVIDER IN CHENNAI, J S ENGINEERS. BUT THE OWNER ALSO KEPT GIVING FALSE PROMISES . I M REALLY WORRIED NOW AND WANT TO GO TO CONSUMER COURT .AS THE BEHAVIOUR OF THE COMPANY PERSONS RIGHT FROM THE CUSTOMER CARE EXECUTIVE WHO ATTEND YOUR CALL IS NOT UP TO THE MARK. ALSO THE SERVICES ARE POOR ESPACIALLY IN CHENNAI DESPITE BEING THE METRO CITY.
GARIMA
GARIMA
i have just been transferred to chennai.i have a fully automatic washing maching of IFB.its inlet pipe is broken. despite of lodging the complaint and calling the customer care executive many times, no action has been taken. i must say that IFB is not taking care of its customer after the item has been purchased. especially in chenni reason the services are very poor. My ticket number is 2996365 and its been 15 days that i ve lodged complaint but no action has been taken.
garima joshi
garima joshi
A complaint was registered on 25.5.09 vide 3067015 for the break down of IFB washing machine model :Elena .In spite of repeated reminders the work was not yet attended by your service engineers this is a clear exhibition of IFB's arrogance and a fit case to take up the matter to the consumer court to claim damages and teach a lesson to IFB.Expecting yours early reply.
yours faithfully
G.Shanmugam
(B.T.4 C.K Towers, 168-176 M.T.H road
Villivakam Chennai-600049)
yours faithfully
G.Shanmugam
(B.T.4 C.K Towers, 168-176 M.T.H road
Villivakam Chennai-600049)
filed complaint no.3056527 on 22/5/2009 & received your mesage that engineer wills soon visit with the assurance of removing defect within 24 hours but till date defect has not been rectified dispite of various communiction. You are advised put into working of the machine within 24 hours as my wife is helpless finalise the washing work due to her spinal problem
Geetanjali w/oHarish Ghulyani
7295, Durga Puri, Haibowal Kalan
22 Feet Road, Ludhiana. Punjab
[protected] dt. 5.6.2009
Geetanjali w/oHarish Ghulyani
7295, Durga Puri, Haibowal Kalan
22 Feet Road, Ludhiana. Punjab
[protected] dt. 5.6.2009
Dear Sir,
I am using IFB Washing Machine for so many years. Though the machine has been of immense used me, I am constrained to undergo a lot of difficulties due to very poor maintance service from your local staff here.
While they are very prompt in sending notices for a renewal of AMC well before the due date, the same promptness is not forthcoming to me from them while attending to mycomplaints. Some defects continue for 2 OR 3 times and are not rectified properly in the first visit itself. While they are prompt in answering my calls, I have to make one or two remainder calls to them for their visit to my house for attending the calls.
The present position of my machine is this.
About 45 days back a fault was attended to by your staff . As the defect continued even after that and after 2 OR 3 visits by them, I was informed that the entire CABIN of the machine requires replacement. It took nearly 10 days for them to find out and inform me of this. They also told me that the spare cabin was not available then and was expected in a weeks time and that they will replace it on receipt of the supply from your end. Even after a gap of 4 weeks from then I am yet to get the replacements. My so many calls did not evoke any fruitful response from them and they are not able to tell me by when it will be replaced?
I do not understand how as a user of the reputed brand in the market, I am unable to get though not prompt but somewhat satisfactory service even after long time. If this state of affarirs continue, GOD alone can help customer like me. The spirit of AMC is not properly understood by your local Chennai team and I fear this attitude on their part will drive your customers to other brands in the market.
I earnestly expect your intervention to set right the defect in my machine, without any further loss of time and restore by confidence in your brand and in the AMC spirit of your Chennai team.
I look forward to your swift action in this regard.
May I have your feedback by return mail. Tks.
My contact details are as follows :
S BALAMURALIDHARAN
FLAT 1 C AMAR SATHYAM FLATS
DOOR NO : 9 TANK STREET DEAD END
UNITED INDIA COLONY
KODAMBAKKAM
CHENNAI 600 024
PHONE NOS :[protected]
MOBILE NO : [protected]
Kindly confirm receipt of this mail.
Best Regards,
S BALAMURALIDHARAN
Dated : 6th June 2009
I am using IFB Washing Machine for so many years. Though the machine has been of immense used me, I am constrained to undergo a lot of difficulties due to very poor maintance service from your local staff here.
While they are very prompt in sending notices for a renewal of AMC well before the due date, the same promptness is not forthcoming to me from them while attending to mycomplaints. Some defects continue for 2 OR 3 times and are not rectified properly in the first visit itself. While they are prompt in answering my calls, I have to make one or two remainder calls to them for their visit to my house for attending the calls.
The present position of my machine is this.
About 45 days back a fault was attended to by your staff . As the defect continued even after that and after 2 OR 3 visits by them, I was informed that the entire CABIN of the machine requires replacement. It took nearly 10 days for them to find out and inform me of this. They also told me that the spare cabin was not available then and was expected in a weeks time and that they will replace it on receipt of the supply from your end. Even after a gap of 4 weeks from then I am yet to get the replacements. My so many calls did not evoke any fruitful response from them and they are not able to tell me by when it will be replaced?
I do not understand how as a user of the reputed brand in the market, I am unable to get though not prompt but somewhat satisfactory service even after long time. If this state of affarirs continue, GOD alone can help customer like me. The spirit of AMC is not properly understood by your local Chennai team and I fear this attitude on their part will drive your customers to other brands in the market.
I earnestly expect your intervention to set right the defect in my machine, without any further loss of time and restore by confidence in your brand and in the AMC spirit of your Chennai team.
I look forward to your swift action in this regard.
May I have your feedback by return mail. Tks.
My contact details are as follows :
S BALAMURALIDHARAN
FLAT 1 C AMAR SATHYAM FLATS
DOOR NO : 9 TANK STREET DEAD END
UNITED INDIA COLONY
KODAMBAKKAM
CHENNAI 600 024
PHONE NOS :[protected]
MOBILE NO : [protected]
Kindly confirm receipt of this mail.
Best Regards,
S BALAMURALIDHARAN
Dated : 6th June 2009
IFB WASHING MACHINE — MACHINE NOT WORKING PROPERLY AND REQUIRES REPAIRS FREQUENTLY
Dear sirWe brought a IFB washing maching 7 years back.After bringing the machine it was not woking properly throught 7 yrs..My wife and me has given several complaints to local IFB technician so many times. They used to come and rectify the problem.After rectifying the problem it will work for few days and again it will start giving us the some problem or the other.They have replacesd almost all parts in the wasing machine but no use some or the other it keeps on getting damaged.The service which they are providing is very bad and not at all as per ifb standards.We complained on 12th of this month also and they said they are going to resolve the issue within 24 hours but till now it hasn't been rectified.I have logged the complaint again today also.
I need new piece, The existing one is keep on giving us the problem.I feel the piece which they have given us is a defective.We are spending so much of our money and time without our fault.
Please help me in rectifying this problem by getting new machine(replacement)
I am also planning to file legal case against the IFB co.---pl. advice regarding consumer protection act
Thanks
SUDESH KHATAWKAR
IFB Washing machine not working.A complaint was lodged on 22.06.2009 by phone to the IFB cutomercare centreat Bangalore and the token no is 3167748.On 23.06.2009 at 18.30hrs a phone call was recieved from oneofthe tecnicians that he will be visiting with in half an hour for attending the repair of the mahine. But he has not turned up till now. The matter was brought to the notice of the call centre and the call centre personal provided me with phone number[protected]tocontact Mrs Neela. since yester day I contacted Mrs Neela four times regarding the approximate availability of technician for attending the repair of machine but could not get proper reply.
Necessiary instructions may please be issued to the call centre people so that customershould not be put to hardship by mialeading. The call centre personal should at least be in a position to inform the tentative time required for attending the repair work.
Thanks
G V V A SARMA
Necessiary instructions may please be issued to the call centre people so that customershould not be put to hardship by mialeading. The call centre personal should at least be in a position to inform the tentative time required for attending the repair work.
Thanks
G V V A SARMA
I want your e-mail ID for launch my complain.
sir i bought top load washing machine in 2008 no demonstration.was given. After few weeks it started giving more sound while spinning i complained several times.finally they came and repair it then it becomes leaking there after .next complaint was given on may13 nobody attened after giving long pressure drum was changed .again the same complaint the tub was changed again the same complaint after two months it was rectified now the same complaint repeating.NOBODY RESPONDING I USED HEAVY AMOUNT FOR MAKING CALLS TO THEM WHAT SHOULD I DO NEXT. THANKING YOU SIR my complaint no 3312560
DEAR SIR / MADAM.
MY IFB MAKE 'EXECUTIVE' MODEL WASHING MACHINE IS UNDER AMC [BOOK 123/08-09
SR. NO. 6150 AT KANPUR. HOWEVER, IN CASE OF ANY COMPLAINT I FIND IT UTTERLY DIFFICULT TO LODGE A COMPLAINT SINCE THE TELEPHONE NOS.AVAILABLE ARE VERY DIFFICULT TO CONNECT IN THE FIRST PLACE. NEXT, IF SOMEHOW, I GET THE RIGHT PERSON TO REGISTER THE COMPLAINT, THE PROBLEM IS ATTENDED PIECE MEAL. FOR EXAMPLE ;
1. SOMETIME LAST YEAR I HAD DIFFICULTY WITH DRAINAGE OF WATER BY THE MACHINE AND THE MACHINE WAS GETTING UNLOCKED INSPITE OF LOADS OF WATER IN THE MACHINE AND LODGED THE COMPLAINT [ I HAD ALSO SENT YOU AN E MAIL ABOUT THIS PROBLEM NOT BEING ATTENDED FOR SEVERAL DAYS ] HOWEVER, THE PROBLEM WAS ATTENDED ONLY PARTLY AND TILL DATE THE PROBLEM WITH THE LOCK PERSISTS.
2. SIMILARLY IN MAY THIS YEAR I NOTICED THAT THE MACHINE IS MAKING UNUSUAL NOISE AND VIBRATING TOO MUCH, THE CLOTHES INSPITE OF SPINNING STILL CONTAINED LOT OF SOAP WATER AS IF RINSING AND WASHING IS REQUIRED ONCE AGAIN [COMPLAINT NO. 3043453 DTD. 19/05/2009]. WHEN THE PROBLEM WAS ATTENDED I WAS TOLD THAT 'MOTOR' NEEDS TO BE REPLACED BUT IT WAS NOT THERE IN YOUR STOCK., AND WE CONTINUE TO WAIT FOR IT TILL DATE AND WASHING CLOTHES MANUALLY.
ON REMINDING YOUR LOCAL SERVICE CENTRE, THEY HAVE REGISTERED IT AS FRESH COMPLAINT [NO. 3322102] TO REPLACE THE MOTOR. THOUGH, MANY DAYS HAVE PASSED EVERSINCE THE COMPLAINT, I HAVE YET TO SEE MY MACHINE RUN.
YOU WILL PLEASE APPRECIATE THAT BEING A WORKING WOMAN, WASHING CLOTHES MANUALLY IS CAUSING GREAT INCONVENIENCE, THEREFORE, I SOLICIT YOUR PROMPT INTERVENTION IN THE MATTER AND KINDLY INSTRUCT YOUR SERVICE CENTRE AT KANPUR TO SET RIGHT :
1. THE LOCK PROBLEM AND
2. REPLACE THE MOTOR,
TO MAKE THE MACHINE FUNCTIONAL WITHOUT FURTHER DELAY.
REGARDS
DR. KAMAL DHAWAN
MY IFB MAKE 'EXECUTIVE' MODEL WASHING MACHINE IS UNDER AMC [BOOK 123/08-09
SR. NO. 6150 AT KANPUR. HOWEVER, IN CASE OF ANY COMPLAINT I FIND IT UTTERLY DIFFICULT TO LODGE A COMPLAINT SINCE THE TELEPHONE NOS.AVAILABLE ARE VERY DIFFICULT TO CONNECT IN THE FIRST PLACE. NEXT, IF SOMEHOW, I GET THE RIGHT PERSON TO REGISTER THE COMPLAINT, THE PROBLEM IS ATTENDED PIECE MEAL. FOR EXAMPLE ;
1. SOMETIME LAST YEAR I HAD DIFFICULTY WITH DRAINAGE OF WATER BY THE MACHINE AND THE MACHINE WAS GETTING UNLOCKED INSPITE OF LOADS OF WATER IN THE MACHINE AND LODGED THE COMPLAINT [ I HAD ALSO SENT YOU AN E MAIL ABOUT THIS PROBLEM NOT BEING ATTENDED FOR SEVERAL DAYS ] HOWEVER, THE PROBLEM WAS ATTENDED ONLY PARTLY AND TILL DATE THE PROBLEM WITH THE LOCK PERSISTS.
2. SIMILARLY IN MAY THIS YEAR I NOTICED THAT THE MACHINE IS MAKING UNUSUAL NOISE AND VIBRATING TOO MUCH, THE CLOTHES INSPITE OF SPINNING STILL CONTAINED LOT OF SOAP WATER AS IF RINSING AND WASHING IS REQUIRED ONCE AGAIN [COMPLAINT NO. 3043453 DTD. 19/05/2009]. WHEN THE PROBLEM WAS ATTENDED I WAS TOLD THAT 'MOTOR' NEEDS TO BE REPLACED BUT IT WAS NOT THERE IN YOUR STOCK., AND WE CONTINUE TO WAIT FOR IT TILL DATE AND WASHING CLOTHES MANUALLY.
ON REMINDING YOUR LOCAL SERVICE CENTRE, THEY HAVE REGISTERED IT AS FRESH COMPLAINT [NO. 3322102] TO REPLACE THE MOTOR. THOUGH, MANY DAYS HAVE PASSED EVERSINCE THE COMPLAINT, I HAVE YET TO SEE MY MACHINE RUN.
YOU WILL PLEASE APPRECIATE THAT BEING A WORKING WOMAN, WASHING CLOTHES MANUALLY IS CAUSING GREAT INCONVENIENCE, THEREFORE, I SOLICIT YOUR PROMPT INTERVENTION IN THE MATTER AND KINDLY INSTRUCT YOUR SERVICE CENTRE AT KANPUR TO SET RIGHT :
1. THE LOCK PROBLEM AND
2. REPLACE THE MOTOR,
TO MAKE THE MACHINE FUNCTIONAL WITHOUT FURTHER DELAY.
REGARDS
DR. KAMAL DHAWAN
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB WASHING MACHINE — Not Attending to Complaint
I registered a complaint for my IFB washing machine, which is under AMC, on[protected]. But to my surprise no one has attended to the complaint till date. whats more frustrating is that the customer care is least bothered with this and show a laid back attitude. I have contacting the Faridabad service center but no one is willing to listen to the complaint. My complaint no is 2400163. contact no 2255422.