[Resolved] IFB Washing Machine — Repair of washing machine which is under AMC valid upto 1-3-2009 | |
My IFB washing machine is covered under AMC valid upto 1-3-2009. I made a complaint to the Chandigarh office about five days back. Some person from the company came the next day and told that some component has to be changed. He promised to repair/ change the component on the comming day. Despite my repeated telephones to your office at Chandigarh and assurances given by the person attending the calls, no body has come to repair the machine. I do not know the reasons for the delay. If there is some problem then I should be informed so that some alernative arrangements could be made. Negligence and carelessness on the part of your office has been causing great incovenience and avoidable expenditure on the washing of cloths in the washing shop for which you company is responsible. My House No. 19, Sector 27A, Chandigarh and my contact phone No. is [protected].I hope early action will be taken . ( S.K.Singla, Advocate) Dated[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Sir,
I purchased IFB washing machine Model Diva on 14th January 2012 after strong recommendations from my friends and relatives. Presently, I am highly aggrieved with the quality and reliability of the washing machine as mentioned above.
The said washing machine is not giving me any service and utility of any standard. The clothes remain dirty even after washing them twice and thrice. It gives blasting sound many a times during the washing operation. It also vibrates too much while in operation and goes away from its starting position. In many cases, it went away by about 5-6 feet from its starting position. In spite of the visit of your service engineers visiting my place on my complaints dated[protected]Complaint No. 8822148) and[protected]Complaint No. 8916204), the machine continued to give some or the other functional problem and one could not rely on its functional efficacy/consistency.
To my disgust, your service engineer who visited last time informed me that the machine has got deep scratches inside the body of the machine. He also informed me that there appeared to be some problem with the wash tub. You would kindly appreciate the amount of confidence I can now have on the washing machine.
Now for the last about one month I have been in regular touch with the service centre but of no avail. My complaint No. 8934683 dated 29th May 2012 has not even been attended till date and surprisingly, your service centre also does not even inform me whether they would be able to correct
the machine to function trouble free. This kind of a service from IFB, at least I cannot believe.
In this background I am left as a highly dissatisfied customer and have lost total confidence to rely on this piece of machine. I, therefore, request you to kindly provide me a replacement of the machine: if possible top load machine. Should you feel for me to make a payment of difference in price, if any, I shall do the needful on hearing from you.
I believe you would not shake my confidence any further of my reliance on your big name in the washing machine industry and as marketing ethics should dictate, provide me a replacement of the washing machine most expeditiously. Hoping for a positive and a prompt response.
Thanking you,
Sincerely,
Gayatri Devi
House No. G-98 Jagjeet Nagar Delhi=110053
Ph. [protected]