[Resolved]  IFB Washing Machine — Renewal of AMC before the older expires

I am Dr. Dinesh J. Karia. I purchased IFB Washing Machine from Sanket Sales, Anand in February 2008. As per the sales conditions the machine carried two years warranty and free services. The Company Technician installed the machine on 18 February 2008 and advised us to enter in to the two years extended warranty and service contract with the company so that the service contract would end on 18 February 2012. We had to pay Rs. 1686/- towards that contract. Consequently, I paid the same amount through the cheque no. 238632 of ICICI Bank dated 7/3/2008 when their representative visited us.

All of a sudden from the air today one of their representatives called me while I was in my office and said that the AMC was expiring shortly and asked me if I would opt for the renewal of AMC. Thinking that the information from the company representative was authentic, I agreed and telephoned my wife to issue him a cheque of the amount towards the renewal of AMC. Naturally she followed my instructions and issued the cheque of Rs. 3375/- to your representative. (FYI, your representative visited from Nadiad)

When I returned from the office, my wife showed me the old cash/credit Memo of Rs. 1686/-(Invoice No. 5979 Book No 120) dated 7/3/2008 where the Contract date is mentioned from 18/02/2010 to 18/02/2012.

I am shocked and surprised to see that there is some sort of problem with such a reputed company.

I therefore sent the mail to the email address mentioned in the Cash/Credit Memo ([protected]@ifbglobal.com) with a request to kindly consider that mail as a complaint and do the needful to settle the matter and clarify. I requested not to deposit the cheque given to their representative today (Cheque No. 115325 of ICICI, Vallabh Vidyanagar).

One more blunder again... The mail bounced back from sify Server with the following message.

Hi. This is the qmail-send program at mps.sify.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@ifbglobal.com>:
Account [protected]@ifbglobal.com locked/overquota 5318854/5242880. sifymail (#5.1.1)



Dinesh J. Karia