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IFB Industries

[Resolved]  IFB Washing Machine — Services not rendered on time

My complaint no. is 2083076 and it got registered on 17 Aug 08 and my machine is out of warranty. It suddenly stopped working, as per policy the TAT is with in 48 hrs despite repeated calls nobody has visited our site till date. Finally today in the morning we were given the Engineers no. I contacted him (Mr. Param Yadav - [protected]) and informed him about my complaint no. and he was not sure whether he will be there or somebody else.
Talked to the manager, Mr. Rajesh Vaiti (contact no. [protected]) who in turn informed that he is not been able to get in touch with the Vashi service centre he will get back to me in half an hour which is long gone.
I want to know why the services are not rendered in time and why do we have to follow up so much and would like to know what are actions taken for delay in handling the call.
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

From
Venkatesh Mahendra
No 1000, 2nd cross 12th A main
Indiranagar
H A L II Stage
Bangalore 560008
Ph 25216172
Mob [protected]
AMC No 2773, ICR No 5763 Dated 16/07/09


Hi Sir,

This is Mahendra from Indiranagar. I have bought a IFB Washing Machine from Pai International Indiranagar before 26 months. I am under AMC for this mahine. Your people have collected the AMC charges for this year. When we had complained about the problem, they have send more than 4 service personels to the house but could solve the problem. Please do something for this. I am getting lot of calls from my house for not getting this machine repaired. I am fed up with it. I really regret buying the IFB washing machine product. Please attend it immediately.

Regards
Disappointed Customer of IFB
V Mahendra
Reply
From
Venkatesh Mahendra
No 1000, 2nd cross 12th A main
Indiranagar
H A L II Stage
Bangalore 560008
Ph 25216172
Mob [protected]
AMC No 2773, ICR No 5763 Dated 16/07/09


Hi Sir,

This is Mahendra from Indiranagar. I have bought a IFB Washing Machine from Pai International Indiranagar before 26 months. I am under AMC for this mahine. Your people have collected the AMC charges for this year. When we had complained about the problem, they have send more than 4 service personels to the house but could solve the problem. Please do something for this. I am getting lot of calls from my house for not getting this machine repaired. I am fed up with it. I really regret buying the IFB washing machine product. Please attend it immediately.

Regards
Disappointed Customer of IFB
V Mahendra
Reply

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