[Resolved]  IFB Washing Machine Senator — no body ready to attend service even intervention of higher management

IFB washing machine SENATOR — Repeated faults and poor service

My machine is in warranty period. Till now several faults appeared in machine and were repaired although after several reminders of complaints. Now again machine is not working and about 10 days has passed since I lodged the complaints with several reminders at your Bangalore service center and Lucknow centers with no result. No person had come but only comes the assurance. Hope this time this mail may work. Dr Amarjeet Kaur 317 Moti Nagar Lucknow 226004, Phone [protected]

IFB washing machine SENATOR — Machine is completely dead

My complaint:
I bought SENATOR 6Kg cost rs 23, 000at Viveks, Indiranagar, BangaloreThis machine is only 1 year old. It has suddenly stopped working now and after 1 month of lodging complaint the engineer came and dismantled the whole machine telling that most of its major parts including the motor are all spoilt and has not turned up. Everytime I enquire with the customer care they say that they close the ticket based on the engineer's feedback.
I am so frustrated with their service. My machine is lying dead and they do not seem to care to repair. When I asked the engineer to replace with a new one as its under warranty, he explains of a new rule that machine can be replaced only within one month of purchase. When I spoke to customer care to confirm the same, that engineer in front of me scolds that executive and tells him of this new unheard rule.
I am desparately seeking justice and want such irresponsible people to be punished for not doing their job with sincerity. They do not seem to care after selling a mchine.
The engineer's name is RAFIQ.
The customer care Supervisor's name is Tausif.

Please help me ...

IFB Washing Machine Senator — Motor not working - agreed to replace under AMC

I have given a complaint on 6th April to the IFB toll free centre and i got the ticket number as 2897390.I have contacted more frequently to the local and IFB toll free centre & still I was not replaced with new motor.

Almost more than 20 days completed and the machine are not rectified.

IFB Washing Machine Senator — IFB IS NOT RESPONDING

I have notified IFB's call centre on December 30, 2011, based on their service engineer (through true care) advise to supply a body to my IFB washing machine (Model Senator) which got spoiled at one due to some machine deficiency. In spite of repeat calls, even after I told them that I would pay for the body, they are not arranging it, and thus rendering my machine useless.

I am having regular AMC with them for almost 6 years now.
My customer reference code with them is 712676.
Complaint No which has been lodged on 30/12/2010 is 5643518

My AMC agreement No with IFB is 0037992 dated 3.3.2010

Sorry the complaint date is 30/12/2010 and not 30/12/2011
Uma Swaminathan

false reputation of ifb and worst service in punjab sepecially kapurthala