[Resolved]  India Infoline Limited — Complaint against India Infoline for TATA AIG Life Insurance policy

On behalf of IIFL, we express sincere regret at any inconvenience that may have been caused to you. To expedite the redressal we request you to share with us your complete contact details at iifl.[protected]@gmail.com clearly mentioning any issues you may have had. Assuring you of our best services


Jitesh Shah
IIFL Customer Care team.

I havenot received any comunication till now according to below communication.

-----Original Message-----
From: [protected]@indiainfoline.com [mailto:[protected]@indiainfoline.com]
Sent: 31 January 2012 PM 05:52
To: [protected]@live.com
Subject: Re: RE: Complaint against Indiainfoline for policy no C[protected]


Dear Mr.Chandan Kumar,

We sincerely apologise for delay in response.

With regards to your below mail, please note that we have reported your below issue to the concern insurance department and they will get back to you shortly.

Until then we request you for your kind cooperation.

Assuring you the best of our services at all times.

Do revert for any clarifications.

Now, You can update your mobile/telephone no. & email id online. Kindly login to your Trader terminal or visit our web based trading portal at https://ttweb.indiainfoline.com/trade/>. Click on My Account -> Profile -> My Details. Happy Trading!

Warm Regards,

Supriya


------- Forwarded Message --------
CASE :- 848960
From : [protected]@live.com
Date : 27/01/2012 12:17:46
Subject : RE: Complaint against Indiainfoline for policy no C[protected] To : [protected]@indiainfoline.com

Hi,



I am very sorry to inform you that I did not get any response till now regarding the below mail.



Please do the needful and reply me as soon as possible.



Thanks & Regards

Chandan Kumar

+91-[protected], +91-[protected]

HYPERLINK "mailto:chandan.[protected]@yahoo.co.in"[protected]@yahoo.co.in, HYPERLINK "mailto:[protected]@gmail.com"[protected]@gmail.com, HYPERLINK "mailto:[protected]@live.com"[protected]@live.com .

TreePlease consider the environment and do not print this email unless absolutely necessary. We should encourage environmental awareness.



From: Chandan Kumar [mailto:[protected]@live.com]
Sent: 25 January 2012 PM 03:47
To: `Tata Aig complaint`
Cc: `Tata Aig Customercare`; `Indiainfoline customergrievances`; `[protected]@5pmail.com`
Subject: Complaint against Indiainfoline for policy no C[protected]
Importance: High



Hi,



I want to complaint against HYPERLINK "http://www.indiainfoline.com/"IndiaInfoline Insurance Brokers Ltd. because the agent who advised the details of this policy had given wrong information to my father Mr. Digvijay Prasad Singh.



The Agent called my father on 03/09/2011 and told that through a lucky draw your BSNL mobile number [protected] has been selected in the list of 20 numbers from all the BSNL numbers of Vaishali district.



The agent explained the lucky draw benefits as below:

1. A 4 days and 3 nights holiday package offer will be provided for any 1 selected cities provided in the coupon voucher for holiday and the coupon will be valid till 15th December 2011 and can be extended if you will purchase a Tata AIG Maha Life Gold Life Insurance Plan.

2. Insurance with coverage of Rs. 1 Lack for 1 year without any premium.

3. The premium for Tata AIG Maha Life Gold Life Insurance Plan would be Rs 10000 per year and it would a special plan with special additional benefits for you and other 19 people also whose mobile number has been selected in the lucky draw, and the benefits would be as follows.

a. It is a life long plan for you and your spouse.

b. You and your spouse will be covered in this plan with death benefit of Rs. 2 lacks.

c. Premium will need to be paid only for 3 years.

d. You will be getting a payment cheque of Rs 1500 per month after completion on three years.

e. In case of death of any couple member (you or spouse) survivor will be getting a payment cheque of Rs 3000 per month.

f. You will be eligible of a loan of Rs. 1 lack after 1 year with 0 % interest.



After this conversation with my father I called to Tata AIG customer service also on 03/09/2011 or 04/09/2011 through mobile number [protected] to confirm the details and benefits of this plan and was told that there is no any such benefits according to this plan and for coverage amount of 2 Lacks premium amount will be required of approx Rs. 17000. In the mean time it was informed by the customer service representative that the plan can be like with the details which I had provided as mentioned above as your mobile number has been selected in the lucky draw and it would a special plan with special additional benefits for you also.



I informed the same to the agent of HYPERLINK "http://www.indiainfoline.com/"IndiaInfoline and was replied that as your mobile number has been selected in the lucky draw so it would a special plan with special additional benefits for you also and the same details will be given to you with bond paper also.



But when I visited to my village last month and reviewed the bold papers and got to know that all the information was given incorrect by the agent.



And if I am not wrong the same would have been happened with the other 19 peoples also whose mobile number was selected in the lucky draw if any of them had elected this plan, please investigate it also.



I wanted a written explanation from HYPERLINK "http://www.indiainfoline.com/"IndiaInfoline. For the same few days earlier my father visited to Hajipur branch office of Indiainfoline and got to know that all the staff member have been changed and nobody have knowledge of this lucky draw and they are not providing any details regarding the same.



So I want to request to you that please provide me the explanation on this issue and provide the exact benefit to the insured person Mr. Digvijay Prasad Singh which was committed by the HYPERLINK "http://www.indiainfoline.com/"IndiaInfoline agent.



Thanks & Regards

Chandan Kumar

+91-[protected], +91-[protected]

-----Original Message-----
From: Chandan Kumar Singh [mailto:[protected]@live.com]
Sent: 15 July 2012 PM 10:40
To: 'iifl.[protected]@gmail.com'
Subject: FW: RE: Complaint against Indiainfoline for policy no C[protected]

Hi JItesh,

I have not received any communication till now according to below communication.

For details find attachment and call me for further confirmation.

Thanks & Regards
Chandan Kumar
+91-[protected], +91-[protected]
[protected]@yahoo.co.in, [protected]@gmail.com, [protected]@live.com .
Please consider the environment and do not print this email unless absolutely necessary. We should encourage environmental awareness.



Comments










Feb 1, 2012 by

JItesh Shah


On behalf of IIFL, we express sincere regret at any inconvenience that may have been caused to you. To expedite the redressal we request you to share with us your complete contact details at iifl.[protected]@gmail.com clearly mentioning any issues you may have had. Assuring you of our best services


Jitesh Shah
IIFL Customer Care team.