India Infoline Finance [IIFL] Complaints & Reviews

Dear Folks, I have tried to reach IIFL to change my phone number in trading account. I have given all the required document to change my phone number. Now they are not changing my mobile number and their response is signature mismatch. Case ID created by IIFL customer care Excecutive : 00210195. Details of My trading account : My login ID : BANAIK81. I have given same signature at the time of creating account and the same signature in the cheque at the time of creating account . Same signature i am following in the running HDFC account now. I am not sure why they didn't update my phone number and they are humiliating every time when i am calling to the customer care. This is highly unprofessional and highly unethical behavior . I am mentally and physically humiliated, please look into this issue and expedite the process to resolve this. Regards, -Baikuntha

Dear Sir/Madam, I have taken a gold loan from India Infoline Finance, Center Point, Aligarh(U.P)202001 in past and I should provide my voter card to the staff and the staff should take my photo in camcod in branch and scan my voter card.I have closed my loan after some time.Some other sources told me that the branch staff misuse my KYC and do fraud loans at my KYC.Request you to please take appropriate action to the office staff and deleate my all KYC from their system.Screenshot of complaint is attached as an attachment Regard's Peeyush Singh [protected]

I have invested 1, 00, 000 4 years ago under PMS. I asked them to return my money as im in need of it in januray this year. It has been 9 months since i requested. they keep saying in 10 days, in 15 days..but there is no proper response. In march I have sent out a official mail asking them to discontinue buying new stocks and return the invested amount. I also said I am reay to loose some amount if at all the stocks are at loosing side. Still I didnt get my money. Iam taking this issue very serioulsy. I ll have to proceed legally if this is not resolved immediatly. MY Customer ID[protected] invested amount of 100000/-(Rupees One Lakh only) on 01/05/2011 in the name of Vamsidhar Reddy Siddam

Hi, I am holding Demat & Trading account from you since 2008. While the time of opening i have opted for 555 scheme for life time free maintenance (like AMC etc...). But, from last 2-3 months the AMC charges of Rs 44.94 has been deducted every month. This is too bad and unexpected behaviour from IIFL. As, you are not sticked to your words. If it continues, i may have to look for another option. Hoping from +ve response from you. My account details : Client Id :KUMSUBHS, Branch - Ranchi

I had been told the brokerage on delivery 15 paisa and intraday 2 paisa charges by the compan y. But suddenly meanwhile the company levied on delivery 50 paisa brokerage without any intimation to me. The charges is very high than other companies. Please refund my extra charges at the earliest. SHEETAL GUPTA MOB: [protected] Mail: [protected]@gmail.com CLIENT ID: SHEETGUP

Hi, I am holding Dmat & Trading account from you last couple of years. While the time of opening i have opted for 555 scheme for life time free maintenance (like AMC etc...). But, from last 2-3 months the AMC charges of Rs 44 deducting every month. This is too bad and unexpected behaviour from IIFL. As, you are not sticked to your words. If it continues, i may have to look for another option. Hoping from +ve response from you. My account details : Client Id : REMO143U Name : P B S Srinivas Gade Feel free to call me on [protected]. Thanks.

My DP ID 12044700 which was open under one time payment of Rs 555 (life time). But from the month of Aug 2014 Rs 44.94 has been deducted as AMC charge. Deduction is done without my consent as at the time of opening of account I have signed the document/ contract paper under Rs. 555 plan. You are requested to refund the AMC charges which is now deducted monthly.

I have deposited the anuual charges(as per scheme) of Rs. 600/- for the DP charges from 1-11-13 to 30-11-14. Meanwhlie the broker levied Rs. 1094/- DP charges on August 2014 and Rs. 1028 on september 2014 against securities, without any intimation. please rectify my complaint and say him to refund my DP charges and stop him to levied further charges till November 2014.

Sir/Ms.

1. Before I project my problem, i will like to reproduce the following email content which i had sent to you in the year 2012:

(i) Sir,

My demat account No.13522621 existed in your organisation. From the recent quarter ending Mar 2012 ledger account amount of Rs.28 per month which includes monthly AMC has been deducted from my account. As far as i know while opening of the demat account it has been told to me for the yearly AMC and the same has already been deducted in the month of Apr 2012 (as appears from the Statement for the transcation and holding for the period 01/04/2012 to 30/04/2012). Please rectify the same at the earliest by refunding the monthly deductions as the same was told to me while opening of the account.

Hope for the early response.

(ii) Dear Mr.Yadav,
Thank you for your email regarding your Login Id:CHITYADA

Please note that as per the AOF (account opening form) you have not opted for the 55 AMC waive off scheme.

If you wish to opt for the same please find the attached form for 555 scheme and kindly submit the same to your relationship manager.

Do revert us for any clarification. You can also contact our Customer Service number on[protected] for speedy resolution.

We look forward to your co-operation and assure you the best of our services at all times.


Warm Regards,

Preeti
Customer Service Officer
India Infoline Ltd

(iii) Please let me know the details of the Executive office who is looking after my Demat Account. i want to see my initial application and scheme i had opted while opening of Demat account in your firm. i will be very thankful of you for your kind cooperation in the matter

Thanks

(iv) Dear Mr. Yadav,

Thank you for your email regarding your Login Id: CHITYADA

Please note below are the contact details of your relationship manager:

RM name : Chandra Saini
Cont. no. : [protected]
Email : chandra.[protected]@indiainfoline.com

Further, we have requested our concerned department to provide your AOF form & will provide you the same when we receive it from them.

2. As advised, I had opted 555 scheme and submitted cheque for the same. The transcation for the same has been recorded in the company record on 24 Jan 2013. Till July 2014 I am getting the benefit of the same but from July 14 AMC charges are again levied without any consent and intimation. Now they are not responding my grievances and even not picking up my phone.

I have called hyderabad office to close my loan repeatly . They have suggested me to email my closure with assurance that i will get a call in 2 days regarding my blance amount .. So far nithing has happened and i am paying intrest my loan account number ia 10068 ..My name is rajesh shah 5-1-646 troop bazar hyderabad contact or sms to [protected] to let me know my balance

Dear sir, I had applied for balance transfer and top up of my mortgage loan from DHFL to india infoline. My case got approved on 22nd aug and i submitted all documents with franking and stampduty n registration of loan agreement on 25th. Now on 27 th my agent told me bldg plans are not right and which makes it illegal. I had retrieved this plan from mira bhayander municipality of which i have a covering letter signed on letter head of MBMC Asst townplanner. My question to iifl is if my legal technical & valuations were done before sanction why this issue now?? N why did they insist me to frank their formats and pay stampduty 0.2% of loan amount on their loan agreement on 22nd itself and also made me pay for intimation charges when they wanted to verify the plans. My loss 5618 processing fees 4500 stamp duty of loan agreement 4000 franking & notary on different formats given by iifl 4000 against INTIMATION charge of loan agreement. Most of all the time i wasted in this whole exercise. If Bassein Catholic Bank (my original loan was from initially) & DHFL can do it why not IIFL. I had initially made it clear to their executive about this. Please help me get my refund as there is no fault of mine in this. I am just a normal salaried individual. Hope to hear from you asap sir. P.S : attaching copies of letter given by Mira Bhayandar muncipality Confirming the plans submitted to india infoline by me are as per their records and society registration certificate.

I have the same complaint as stated by Mr.Gavi Maker(on[protected].. At the time of opening of Demat account, IndiaInfoline had taken Rs.555 as one time fee towards life time AMC. They have now decided to charge monthly AMC, but to their this communication I had raised an objection vide by e-mail dated[protected] at their customer service cell to which they have not at all replied. Now, when I found that they have debited my account towards AMC for the month of July, 2014, I again sent them an e-mail on[protected] for which also they have not sent any response. The customer service cell of Indiainfoline is useless. My suggestion that we all such customers who have already paid one time fee towards AMC should combine and take up the matter with the Competition Commission of India and also with NSDL. I fully agree that the other e-mail id's mentioned in the website are not working at all.

Dear Sir / Madam, This is in regards to the complaint against my relationship manager Ms Neha ( NEHA [protected]) Myself Deepa Ayre ([protected]) having a broking ac in indiainfoline, its been almost more than a month I have done trading of Rs 4000/- suggested my broker ms neha but till date the money has not yet been transferred in my account . when asked ms neha said 1000 will be transferred in my demat ac as per the rules and the balance amt will be credited to my personal account (corporation bank ac) whatever she said I agreed without uterring a word but still there is no feed back from her . inspite of several reminder after reminder yet there is no feed back from her. Everytime when contacted somehow she places some or the other stupid explanations. Every time when somehow I contact she misguides me by saying he is on the job from her end its all done there is a delay from the other department due to the details which u have send from the unregistered email id, though I explained ms neha that I have forgotten my password so is the reason from sending the details from other existing id. Still there was no response from her end, ultimately I had to create a new password and again after communicating with her I send all the required details from my registered id which is ([protected]@rediffmail.com) . Inspite of all this efforts as usuall again there was no response from her end . Several times I must have called her but she is least bothered to attend my call from my cell unless I call her from unknown nos, again I get an excuse saying it is under process etc etc, madam you will have to send us a blank cheque inorder to process it further, again when contacted as usuall she will never attend my call unless I call her from the different nos, again I keep on getting excuses that I haven’t received any email from you, inspite of resending her again and again everytime I have to call her and remind her though she doesn’t attend my call even after taking this lightly everytime I have to give her a call for the follow up she is least bothered, don’t understand if she is not interested why is she sitting on that chair . one more thing somehow by gods grace even if I I get her on the line, she gave me explanation that madam the cheque which u have snd me is 10 digit account no it cannot be accepted it should have 12 digit account no . do u think it is acceptable, when asked she says madam let me ask the accounts dept, till now I haven’t got any feedback from her, literally feed up n sick of this kind of service tht she is sitting and giving her customers. From morning till evening i have to keep my work aside and just to call her now she will pick up, need to know why is it so, inspite of all this I take it very calmly. What is her problem, Its my kneen request to the senior most person pls pls I would like to change my relationship manager and pls do take a strick action against ms neha, would appreciate if you can assist some other executive at my service . Cc: MS NEHA Thanks and Regards Deepa Ayre

I, Mohd wasim ur rehman, sent a request to become your client for trading. But nobody contact me by your side still today. So i further request you to contact me. my email address is ('[protected]@ymail.com) My contact no. - [protected]

I am having the Broking account with them since past 5-6 years under the id (JAGD6371). When i opened the account they had promised me that the account will be life time free with no AMC and it was actually free till recently. From the month of July they had started appliying monthly maintinance charge on the account which is agreeable as the same was communicated well in advance however they also increased the brokerage by 100 % without any prior information. When contacted the support through mail nobody bothered even to reply. When tried to escalate the matter to higher authorities through...

Dear sir I am having a share trading account in your concern i have not trade for some time by account having shares of IIFL 3200 shares and IFCI 200 shares i have living in Trichy and having my id SAMY1949. My email id i reopened [protected]@rediffmail.com My phone number is [protected]. I have told my account is transfored to Chennai from Trichy. The Chennai office is not co operating and they said it is not activated .i sent details to them they said every day they will activate but they are not doing so I am constantly in contact with Ms Jayanthi her cell no [protected] . every day she is telling different story so i request you to look in to it and do the need full .I hope you will do it and make a clear picture to me about my account.to reactivate the same Regards Ramaswamy desai C.

Dear Sir

India Infoline,


Vadodara,


Gujarat


I have opened demat account with the India Infoline in 2009
and one employee Pritesh Shastri, M. No. [protected] manipulated my account
without my information and caused me loss of Rs. 40, 000 and I have lodged
complain many times with the India Infoline but nothing could be worked out as
all employees became united with him and even head of India Infoline Vadodra
Branch Suketu Joshi M. No. [protected] came to me to and threatened me to
withdraw my complain but I refused to withdraw my complain.


After sometime one more person came to me with an offer of crediting
Rs. 10, 000 shares into my account but then too I refused to accept. I once
again wish to lodge my complain with the India Infoline and give 15 days to
settle down my problem else I will have no other way but to go to the BSE and
SEBI with this complain.


Already 4 years have been elapsed but it seems that India
Infoline doesn’t cares of Investors and protect corrupt employees. I also wish
to write an article in the Local Vadodara Newspapers on the corrupt practices
adopted by the India Infoline staff.


Account Name: DILPRATI


Dilip Sharma

Dear Sir, India Infoline, Vadodara, Gujarat I have opened demat account with the India Infoline in 2009 and one employee Pritesh Shastri, M. No. [protected] manipulated my account without my information and caused me loss of Rs. 40, 000 and I have lodged complain many times with the India Infoline but nothing could be worked out as all employees became united with him and even head of India Infoline Vadodra Branch Suketu Joshi M. No. [protected] came to me to and threatened me to withdraw my complain but I refused to withdraw my complain. After sometime one more person came to me with an offer of crediting Rs. 10, 000 shares into my account but then too I refused to accept. I once again wish to lodge my complain with the India Infoline and give 15 days to settle down my problem else I will have no other way but to go to the BSE and SEBI with this complain. Already 4 years have been elapsed but it seems that India Infoline doesn’t cares of Investors and protect corrupt employees. I also wish to write an article in the Local Vadodara Newspapers on the corrupt practices adopted by the India Infoline staff. Account Name: DILPRATI Dilip Sharma

I am having the Broking account with them since past 5-6 years under the id (GAVIMAKE). When i opened the account they had promised me that the account will be life time free with no AMC and it was actually free till recently. From the month of July they had started appliying monthly maintinance charge on the account which is agreeable as the same was communicated well in advance however they also increased the brokerage by 100 % without any prior information. When contacted the support through mail nobody bothered even to reply. When tried to escalate the matter to higher authorities through the id's mentioned on the website they don't work at all as the mails got bounced. Nirmal Jain is recovering his loss in NSEL through us in this manner

This is inform you that I take the loan of 66000 rs. I want to relive some item which I gave at the time of loan. I paid the 6000 rs and RM said to me pay appr. 25000 rs and get your item relive. But when I went in branch to relive my item . Staff who is available in branch said to me you need pay 28000 rs . One company can't have differrent rule. Plz solve my problem.

Thanks
Neeraj kumarkumar
[protected]