indiainfoline.com — Poor service back up | |||
While opening the Demat A/c, 'lot of facilities and service will be provided- assured by the Marketing executive -- which are not provided after the opening of the said a/c e.g.:- 1) Address was uploaded wrong by the 'entry level' person ( Mohd.), for which the total opening process got delayed by more than 22 days, in place of 5 days as assured-- and I had to submit again fresh all related documents, address change documents actually sent thrice 2) Welcome Kit alongwith the Delivery Instruction slip,copy of the contract, etc. did not reach me, even after almost 3&1/2 months,-- for which no. of emails sent and spoken to the related person/s but did not materialised 3) Though they say that dedicated Vice President level person will be available for the customer -for redressal of complaint , but acually except the supervisory level person ( May be Territorry Manager), no one else are available for approachas there is no information of their contact email i.d or phone no. , and territorry manager can not handle issue as no. of customers allocated are much so they don't have time to devote any particular customer's complaint. 4) Server is slow and have some or other complaint - in respect of " real time" stock price , sock folder , and daily/ monthly chart reproduction on screen-- which is must for " ONLINE Trading" Was this information helpful? | |||
3 Comments | |||
Comments
Most of the Demat service provider are more or less similar they say many things before opening A/c but tafter the A/c been opened, -- No body takes any responsibility-- SEBI need to be vigilant and take some measure for the protection of the customers.
Reply
Dear Paul,
This has reference to your observations. In order to help us address the same, kindly provide us complete details (such as Login ID in connection with this issue . Please quote the same in your email. Upon receipt of the mail, our customer service team will be able to work on resolving the same.
regards,
IIFL Customer Service Team
This has reference to your observations. In order to help us address the same, kindly provide us complete details (such as Login ID in connection with this issue . Please quote the same in your email. Upon receipt of the mail, our customer service team will be able to work on resolving the same.
regards,
IIFL Customer Service Team
Dear Paul,
Even after repeated reminders, we do not have any communication from you . If this is a genuine complaint, please revert at earliest with information as requested. If this is not a genuine complaint but merely an attempt to malign us, we reserve the right to take necessary legal action in this matter, to protect our reputation.
Regards,
IIFL Customer Service Team
Even after repeated reminders, we do not have any communication from you . If this is a genuine complaint, please revert at earliest with information as requested. If this is not a genuine complaint but merely an attempt to malign us, we reserve the right to take necessary legal action in this matter, to protect our reputation.
Regards,
IIFL Customer Service Team
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IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013