[Resolved]  Indian Rail — wrong information from enquiry no. 139

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam
Sub: wrong information from enquiry no. 139
I would like to inform that ticket having PNR No. [protected] was booked for two passengers (MUNIL KUMAR/30/M, AMRITA SINGH/29/F) on 27.03.2010 for traveling date 29.03.2010 from H. Nizamuddun to Mumbai Central in Train GOLDEN TEMPLE ML(2904) under tatkal quota.
Train was scheduled to depart H. Nizamuddin at 07:45 hrs on 29.03.2010.
On the day of travelling i.e.29.03.2010 at 05:30 hrs I called on enquiry no. 139 to enquire about the arrival/ departure of the train 2904, and got the information that the train is running late by 13 hours and some minutes. Subsequently we made several calls from [protected] and [protected] to enquire the status of the train and talked to customer care executives also from 05:30 to 07:00 hrs, we got same response all the time.
Around 09:30 hours, I again called from [protected] on enquiry no 139 to know the current status and talked to customer care executive and got shocked to know that train had already left from H. Nizamuddin at 08:05 hrs. After knowing this shocking news, I discussed with customer care executive about the earlier information of 13 hrs delay, he then enquired and admitted that there was wrong entry in the system.
But in all these incidents, I lost my peace of mind, money and valuable time. I had to buy Air tickets for that same day, since I have to join the office next morning.
I want serious action on this matter and a proper compensation for my loss.

With regards

Waiting for your earliest reply

Yours faithfully
(MUNIL KUMAR SINGH)