[Resolved]  Indian Railways — Internet booking

If the railways cannot operate a web site then theyshould look at outsourcing the same to a private operator.

The situation is so pathetic... For the last 3 and a half hours I have been trying to book a ticket and just when you have completed all the details they say service not available and the page goes blank

Also when one books on an I ticket these guys just take you for a ride ( especially on wait listed tickets that dont get confirmed). The trains usually leave post 8 pm and then you are left running from pillar to post to get the i ticket cancelled and money refunded. Most of the people in the stations do not even know the process. Many a times we lose our money because the effort behind going to the station to drop the TDR etc is time consuming and irritating.

I think the railways should provide for e cancelling of all tickets ( both I- ticket as well as e ticket on the net). If e- tickets can be cancelled on the internet then why not I- tickets??????
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Aug 13, 2020
Complaint marked as Resolved 
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It was a very pathetic experience when i have booked a ticket through internet for my spouse and nephew in advance fin Nashik.Through some of my sources i came to know that the below mentioned train has changed its route without any further information.

I was very much surprised with the reply given by some Mr.Manoj Gola( Customer care ) Indian Railways which can clearly be seen below::::::::Now since my persons are reaching Patna by JETLITE AIRLINES on the same day and suppose to reach Kahalgaon on the very same day only.......im very well in tention that should i send them to Bihar OR ??????????????

From: CARE
To: [protected]@swamisamarthgroup.com
Sent: Tuesday, December 11, 2007 11:35 AM
Subject: Re: Email From IRCTC



Dear Customer,

There is no alternative arrangement for the given train. For more details please contact your nearest Railway enquiry.

Regards,
Manoj Gola
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Original Message -----
From: [protected]@swamisamarthgroup.com
To: [protected]@irctc.co.in
Sent: Saturday, December 08, 2007 4:43 AM
Subject: Re: Email From IRCTC





Dear officer,
It is regard to the following I-TICKET issued by your authorities::

Booking details: PNR No [protected]
Train No 4056 Train Name BRAHMPUTRA MAIL
From PNBE To CLG
Date[protected] Class SL
Boarding Point PNBE Reservation Upto CLG
Quota General

S# Name Age Sex Seat/Berth Coach Status
1 BABLI JAISWAL 25 Female 0025 S4 CONFIRMED
2 GAURAV CHAUDHARY 19 Male 0028 S4 CONFIRMED
Total Fare 00000280
Shipping Address SWAMI SAMARTH CAR BAZAAR,3&4 SHANTIVAN APPT.GOVIND NGR,NEAR RUNGTHA BUILDKON OFFICE
Nashik(Maharashtra)
India
Pin-422009
-[protected]


Through my sources at Bihar , today i came to know that the ROUTE for the this train has got changed.

Requesting to let us know that have you made any provision for some other ulternative for the passengers travelling by the above train??????

Expecting your quick action in this regard.

Regards
Rajnish Jaiswal
Director
SWAMI SAMARTH GROUP PVT. LTD.
Mob.[protected]
Land Line :- [protected]
Effort is important, but knowing where to make an effort in your life makes all the difference.
when i cancelled my e-ticket, irctc charged 100/- as cancellation instead of 20/-

does any one has such exp.?
Der Sir,
i written a letter to chife commercial manager, but vtill now no body cant solve my problem.please try read and solve my problems.


To,
The Chief Commercial Manager
Central Railway,
New Administrative Building
2nd Floor, Mumbai CST 400 001

Dear Sir,

Note, I have filed a complaint regarding the refund of fare against my ticket PNR no. [protected], train no. 2847 dated 13.05.2008. I wanted to cancel the ticket, but as there was no refund system at Bhubaneshwar vide credit card. As I had booked the ticket through credit card. The Dy. Chief Claims Officer has informed to write to you, to get the claim settled.

Anticipating an early reply from your end.

With Regards

Sachidananda Das
i want the email id of
Chief Commercial Manager Central Railway New Administrative Building Second Floor Mumbai CST - 400 001
sir,
im booking ticket on 18/04/09 in poorna express(pune-ernakulam) from pune to shoranur. the chage is taking by my icici account but i can't get the ticket preview because of the power failure.
pls help for getting ticket to me

prasanth k s
mob no :[protected]
email: [protected]@gmail.com
sir,
we have applied for refund via TDR.NO.367066 dt.21.09.09.
we have not travelled frm kopargaon to guntakal on the above mentioned date.Our ticket No.2407412, No.of passengers--two, in sleeper class, train No.2628, PNR NO.[protected].Till date i have not received any information regarding this refund.I have sent the original ticket with the ticket deposit receipt on 23.09.09.
Please look into the matter and do the needful at the earliest.

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