[Resolved]  Indian Railway Attention GM (Software Programs For Booking Ticket On Internet) — Erratic format for internet booking of 'Tatkal Ticket'

My son in law booked 'Tatkal" ticket (PNR No [protected]) by internet from Hyderabad for my niece Km. Kirti (17 years) for journey from starting station Gorakhpur to Secundrabad by Gorakhpur-Secundrabad Express departing from Lucknow at 11.50am on 06.05.09. Kirti had to board train from Lucknow.THERE WAS NO OPTION IN THE FORMAT FOR INTERNET BOOKING OF TATKAL TICKET WHEREBY 'BOARDING' STATION COULD BE INDICATED WHILE BOOKING THE TICKET.IT appears that the software program envisaged that in case a tatkal ticket was procured from the starting station in order to ILLEGITIMATELY fleecing passenger IN ADDITION TO EXTRA CHARGE FOR TATKAL TICKET, Railway Administration presumed that the seat from starting railway station will be kept reserved for the ticket holder irrespective of the boarding station of the ticket holder.On its own the Software Program inserted Starting Station as Station of boarding.
When the train arrived, Kirti found that her seat had been allotted by the Conductor to another person since she did not board the train from starting station.
Now such confrontation...the ticket being held by the passenger lawfully...and his being thrown out because the internet format of booking Tatkat Ticket did not have an option for 'Boarding Station'...is a terrific, inexcusable flaw on the part of the framer and tester of the Softeare Program for which Railways should fix responsibility as thousands of passengers would have fallen victim to this negligence of the Software preparing and Testing Teams.
THE PROGRAM SHOULD IMMEDIATELY BE UPDATED AND UPDATING NOTIFIED IN LEADING NEWSPAPERS FOR INFORMATION OF THE PUBLIC AT LARGE.