[Resolved]  Indian Railway — Misguidance by Railway Enquiry No. 139

I had confirmed booking in 8478, Kalinga Utkal Express from Rourkela to Bhubaneshwar on 28/04/2009 (PNR No.[protected]. When on 28th afternoon I inquired in 139 about the running status of the train, the system informed me that the train was running 40 minutes late and hence will reach Rourkela by 17.30 and depart at 17.52 instead of 17.10. I inquired for several times between 15.30 hour to 17.00 hour. All the time the response was same. But, when I reached the station by 17.35 hour, I came to know that the train has already left the station by around 17.35 hour.
I was harassed unnecessarily because of the faulty system of Indian railway; was embarrassed before the railway staffs, who were trying to prove that it was my mistake to believe in their system; and has been financially affected as my e-ticket could not be canceled. Even at my request, I was not permitted to travel some other train in sleeper class also, though I had booking in 2ndAC and tatkal quota.
I registered a complain to the DSM(C) Rourkela, though I really doubt if any help could be offered to me by THE GREAT INDIAN RAILWAY.

The services of 139 is very very very very poor. One can not get any information from this number. Earlier there were three nos. 1330, 1335 and 125050. These numbers were working satisfactorily. But now you can not get any information even after departure of the train. why Railway administration is silent about this ?