[Resolved]  Indian Railway — Catering

On 19.06.2009 I was travelling from Gwalior to Nagpur by train no 2644 'Swarna Jayanti Express' in coach no S-2/65, 67, 68.
My PNR no - [protected].
I have to say with sorry that the rate of Mineral Water Bottel (1 Litre) was very high, I have to purchase from Rs.15/- By Your Authorised Vendor 'M/S Harish Tiwari' at Plateform no 1.when I asked vendor about difference in price and rate list of water bottel he MISBEHAVED and asked to complait any where, he told 'because he have to give share of it you all' . Also there were difference in Rate List and Selling Price of Biscutes. Please registered my complaint against him and do needfull, so that the travellers can not be LOOTED & give me complaint regd no for further enquary.


Thanking You.

Prabodh Pandey
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Aug 14, 2020
Complaint marked as Resolved 
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Realy the service of isrtc is very badddd.
Dear Sir,

Realy im very much thank you for consider myself as one me is a isrtc vendor and given that oppoutunity to me for surve our nation.I will treat the passengers very well through my service of selling the foods in isrtc channels.

Realy im assuring about my quality of food with reasonable rates and pacify every passengers.I will give the receipies with traditional taste with excellent hygienic.

Once again i thank you for giving that great chance to serve isrtc.
Recently I had to travel to Bengaluru for a visit to my daughter and son. I booked an on line railway ticket on 27.09.2014 at 8.04 Hrs.for Journey Date 08.10.2014 from Nagpur to Bengluru by 02682 Varanasi Mysore premium train vide PNR no. [protected]. To my surprise I had to pay fare of Rs. 2270 + surcharge Rs. 22.47 + PG Charges whereas fare was displaying as Rs. 1950. I was among the very first to book the ticket. Indian Railways being a Public service Organization is expected to gear up for Festival seasons to run more trains rather than exploiting Travelling population by taking advantage of their monopolistic position.
Similarly I had to pay fare of Rs. 2315 + surcharge Rs. 22.47 + PG Charges for my return Journey on a ticket booked on 04.10.2014 (very first day on which booking opened) at 08.03 Hrs for Journey Date 19.10.2014 by 02681 Mysore Varanasi premium train vide PNR no. [protected].
I don’t know if some PIL can be filed in court or not.
On both occasion Food was Horrible and was not supplied according to Menu. Same food was supplied in Lunch and Dinner. Frequent complaints to[protected] failed to bring any results. Rather Officials responsible for addressing Complaints seems to be defending Caterer. Few photographs of kitchen is attached. Food was supplied in paper plates and catering staff refused to clean the coach. Coaches were not cleaned even once during the entire Journey. My complaint ref ID[protected] remained unattended.
Now a public service organization is exploiting Travelling population by taking advantage of their monopolistic position. What about people women, Kids old alike, who suffered during this journey. Any way to force railways to compensate travelling population

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