Indian Railway — Platform ticket officer

Dear sir , I was traveling from Surat to Mumbai . Train number 9116 berth no 59,58 . So I went to Surat station at 9.20 am and asked for platform ticket for my brother who came to leave me . One lady was issueing the tickets to all passenger I asked her for ticket she given me ticket and I paid her 10 rs then she was asking for 1 rs Change .I just asked her what is the coast of 1 ticket . She started giveing me bed words on my mother and father and said don't ask me about the coast I said it's your work u have to. Answer . Then again she started giving me bed words . Now u tell me is this is the to talk with passenger and what indian railway is teaching them she don't have any decipiline . How this type of cheap peoples r sitting on this post I was willing to complain to station master but I was getting late so I left it's mentally broken me for moment . And also she haven't paid me back my rest money she said i[censored] want ticket than go and bring change . So sir now u tell me what I have to do pls take any action againts her . Si pls reply me and Di your needful in this case and i request u to teach them how to talk with people they r our public servant not our boss . I hope u will listen to my complain. My cell no is [protected] . Thanks