[Resolved] Indian Railway — late running of trains and non adjustment of passengers theron | |
Sir I traveled by kerala express on 13/10/2008 from Nagpur to new Delhi and had reservation for onward journey up to jammu tawi in shalimar express. Kerala express reached late new Delhi by about 2 hrs and 50 mnts. The climax was that when our train was approaching new Delhi railway station, Shalimar express was leaving the station. The net result was that we missed the train. I and some other concerned passengers went to the office of station superintendent to accommodate us in any other train. He endorsed the ticket at backside and said we would be accommodated in other train. In the meantime i lost my luggage in front of his chair. When i requested for lodging the complaint he said he could not help it and no other authority also could help me. Now my contention is that in this electronic computerized system where every information is gathered at the tip of the button. Why there is no provision of accommodating these kind of passengers on priority basis in some other trains. and only 12 hours have been kept for lodging the refund claim while as to cover the distance of more than 500 kms in the bus it takes more than 14 hrs to reach the destination and the first thing the customer cannot undergo the process of claiming refund. Mean while let me know whether i should lodge the claim o[censored]nused journey from new Delhi to jammu. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Railway — Control the TTEs
Respeced Sir/MadamThis is the most common problem while travelling by trains.The problem is with the TTEs who do not carry out their duties properly.The problem is that, many unreserved/waitlisted passengers enter the reserved coaches and the TTEs instead of stopping them takes 100 or 50 rupees and leaves them, causing great inconveniance to the other passengers.Even Rajdhani Express is not spared.Waitlisted passengers enter and continue their journey near the door, by paying 2000 rupees to the TTE.This happened in New Delhi-Sealdah Rajdhani Express on 29th May 2009, I was in coach B3.So I beg you to look in this matter and please tackle the TTEs at first, then only we can travel safely in trains.We don't want unauthorised passengers in trains.
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How to deal the cases where Zonal railway authority declines and keep them reluctant to reply even if it is lodged under Right to information act 2005 against a serious complaint against TTES under their control.
The complaint in brief is that my self and one Mr. Anandadeep Sarkar both were travelling in a Sleeper class of 4083 Mahananda express during 7.30 hrs and 10.30 hrs with our monthly ticket on 13.06.2008 Suddenly some onduty TTES of Kathiar rly division boarded on the train from Mal JN stn (falls under jurisdiction of Alipurduar railway division0 they were all in Uniform but hiding their name badges.We had to borded in sleeper class the reason being there was only one GS (general sitting)compartment attached to that 24 boggie train and it was jam packed our destination was the next station ie. Siliguri junction .The TTES who borded started abusive talks for bording on the sleeper coach and they forced both o[censored]s to pay 310 each (rs. 60 as fare and rs 250 as excess fare thoough both o[censored]s were having qly season valid tickets with us.On the same day we discussed this matter with Sr. Area Manager, New Jalpaiguri and over telephone we had talks with D.C.M, New Jalpaiguri Mr. Das he assured us to make counselling of the TTES and let us know the outcome.Ultimately months together we didnot get any phone/letter from his site? Naturally we approached appleate authority at Zonal head quarter Maligaon under RTI that on 13.06.2008 how many 2nd class gs coaches were attached with the above train?No of general tickets sold in between the sections and who were those surprise ticket cheaking TTES OF kATHIHAR division?we paid proper fees but showing some procedural lapse they returned our complaint.Once again we sent the complaint as per required format finally the reply came from MR. D.K gupta, DGM THAT THE INFORMATIONS SOUGHT UNDER RTI CANNOT GIVEN.Now I look foroward to get the proper justice in this case.It si to be noted that during last 3 yrs this Mahananda express accomodates 15% occupancy in sleeper class between Alipurduar jn (originating station0 upto Siliguri junction.More over we had our several corresponces with Divisiuonal Railway authorities, Zonal railway Authorities to provide/earmark maximum 20-25 bearths in sleeper class with additional fare but that letters were never replied.