[Resolved] Indian Railway — 139 call centre reply wrong information. | |||
139 by indian railway is very poor-use less service provider. today i call 139 from [protected] on dated 31.10.2010, i call 139 4-5 times ,service is OK till enter train number and std code but after than 139 customer care executive appear then they give me really very wrong information, i ask about 9221 train is running today but they tell me yes, but actually train is not running and i am really mismanaged my travel plan. i have proof of all call recorded which is communicated with 139 customer care executive. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 11 2338 1213
Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
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Indian Railways Call Center — Wrong Informations
Hello,This is for the information of all Indian Citizens, never ever believe on Indian's so called BEST TRASPORT call center. I have been experiencing a in convience for the long time, but now it has crossed the limit.
Let me share with you the recent worst experience i have faced, I was supposed to travell from Lucknow to Haridwar yesterday from Doon Exporess 3009. The schedule time of arrival of train at Lucknow station is 6.05Pm and departure is 6.20pm.
I was tracking the train from call center (139) since morning becuase my house is too far from raiway station and this train comes from Howrah so there are big possibilities for this train to get late.
At 4: 30 i have again asked about the train status, call center executive told me that train is running only 1min late. at 5pm i left for railway station and reahced there at 5:45. At 5:50 pm i called at the call center and asked about the status, he said, train is running 1Hr 10 min late and is expected to reach lucknow at 7:15pm. Then left to complete some pending works at nearest market.
I came back at 7 Pm coz train was expected to come at 7: 15. When i reached statiuon, i found the stiry that train has been departed 15 min back. It was shocking for me. I was carrying Tatkal ticket and there is no refund policy on it.
I again called back at customer care 139, they said that train is running late by 1hr 10 min and is expected to reach Lucknow at 7:15pm.
IT WAS 7PM THAT ACCORING TO CUSTOMER CARE TRAIN WAS EXPECTED TO REACH IN ANOTHER 15 MIN AND FACT WAS THE TRAIN WAS DEPARTED 15 MIN BEFORE TO 7PM.
My point is, Indian railways give so much of promotion for there call center, and actually the call center is worst.
So never ever believe on Indian railways call center.
Regards
Nitin