Indian Railway — for late

We ( myself, my wife and my two kids) are having confirmed reservations in AC II Tier in 01058 MFF-LTT special trains for 17.06.2011 ie today. The schedule departurev of train is 0725 hrs, however there was no information regarding departure of train at Muzaffarpur station till 0700 hrs. There was no announcement on public address systems regrding depature of train nor there was any information on the display boardh When asked at the enquiry counter, the person manning at the counter bluntly told that the concerned up train 01057 has just arrived and hence it will take at least 6-9 hours for getting the train washed. After that only, 01058 will depart.

Even npow at 0950 hrs there is no confirmed announcement about the deaprture of the train. When I inquired the same with Station Master, he also informed that the train will take at least 6-9 hours.ait at the platforms of Muzaffarpur as station is extremely croweded and filled up with filth all around. It is stinking very badly also.Even waiting rooms are also stinking. Very few fans are there on the platform and passengers have to bear the hot and humid weather condition.

The quality of announcement is very poor and the person manning the counter seems to be untrained.

It is extrememely disgusting that after paying so much fares, the bonafide passengrs are treated like this. The least railway can do is to in form the passengers the fact and express sorry for that.

I request the cincerned authorities to please look into the matter and arrange to start the train at the earliest.

Regds

Sanjay