[Resolved] Indian Railways — Allocation of Berths | |||
In Railway reservation forms , they ask preference of seats/ berth you require while reserving your berth also in onlin booking also the site asks your preferred seats. I had booked 4 berths in 2tier AC in Purna Express from Pune to Ernakulam on 22nd May 2010 and back on 30th May. Since our family is going , I needed all the 4 berths in the cabin of 4 , ie no side seat . To get this I was first in queue for reservation 90 days in advance for both the reservations , but in both cases I got only 2 cabin seats and the other 2 side seats. Also after booking I saw that there was enough seats balance for reservation. When asked to station master he said , it is computer selected and no booking clerk can reserve preferred seats. My complaint is that if the berth selection is computer logic , THEN REMOVE THE BERTH PREFERENCE COLOMNS IN RESERVATION FORMS AS WELL AS ONLINE BOOKING. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Indian Railways — Seating preference
Sir,On 30.03.2010, I went to Bangalore Malleshwaram Railway Station to book 3 tickets for my son in law and my grand children who are aged between 9 and 11 for their journey from Bangalore city to Shimoga Town in Train No. 6201 ( SBC-SMET) on 4.4.2010, since after the exams, the children were just waiting for the opportunity to travel by train occupying WINDOW SEAT , which they specifically told me while going for the booking.
Before going to Rly. Stn. I even checked the ticket availability for the above train for 4.4.10 in the internet and it was showing more than 200 Seats available. Accordingly, I requested the booking clerk in the counter ( a Lady) to kindly provide me 2 window seats(opposite - opposite ) for the children , or atleast one since there are number of vacant seats . But the tickeet issued to me ( PNR NO.[protected] did not have any window seat which has totally upset me and when I enquired , she flatly told me that there is NO OPTION AVAILABLE TO GIVE the seat I wanted /Preferred . Hence, without any alternative I took the ticket and returned home and when I have told my grand children, they were totally upset and the younger one even started shouting at me , showing his anger. They even don't want to travel without a window seat.
Sir, we always prefer to travel by train rather than bus and we make reservation in advance and seek preference in the berths or seatings so long as it is available , and our request also used to be considered by the booking clerks.
But, the above incident ,though more than 200 seatings were available but not given the preference I had requested for by the bookng clerk (lady) at Malleswaram Rly. Stn. on 30.3.10 , has put me in a very embarrassing situation with my grand children.
Sir, is there any possiblity that my request could be considered before the journey date (4.4.10). If so, I may pl. be intimated so that I can follow your advice. .
I request your needful action.
Raman.