[Resolved]  Indian Railways — AIR CONDITIONING FAILURE: NO HEARING

Address:

Delhi

Me & my wife KAVITA had boarded the Kerela express train no. 12626 from New Delhi station on 16.04.2013.Our ticket PNR no. was [protected] .Right from the time the train started from Delhi station at 1130 hrs the Air conditioning was not functioning and we soon started prespiring. There was no attendant in our bogie ( the bedding minus the Towel was already on our berths when we boarded).The AC was only functional at one extreme of the coach and as it was miserable in our berths ( nos.20 & 21 of 2nd AC coach A2 ) we reported the matter to Shri Mohan ACC of Railway staff who was snoring in a berth in an AC coach two bogies away - he said he will come over but came only when after one & a half hours I again went to him complaining also to the T.T.E about the non response of staff.The T.T.E Sh. D.S.Dubey appeared to ward his time since his duty was only till Jhansi.At around 1pm several other passengers felt the pinch & suffocation with rise in ambient temp.and when they repeatedly complained to the T.T.E, he acted a bit and then the technician Sh.K.Binu ) came at around 3 pm and after 45 mins. furtheron ,declared that one of the two or three compressors of the coach (A2 OF 2nd AC) had failed and he cannot do anything about it.The T.T.E who next came at Jhansi addressed the issue only when the train started from Jhansi and strangely said that the passengers should pull & stop the train ....only then will the Jhansi station staff will listen & repair ! Ofcourse none of the passengers did so and neither this T.T.E nor his predecessor agrreed to write about AIR CONDITIONING FAILURE on the ticket saying that you may lodge complaint on the complaint book which is with the Guard.At Bhopal we tried for the Complaint book but the guard said the T.T.E. himself has one..he should give,I will give only when the T.T.E gives in writing that he is not having one.
I tried to lodge a complaint in the online complaint site customercare.indianrailways.gov.in but sorry to say it is a farce..and just doesnot register your complaint ! Try as you much...it will always put your effort in vain ! Indian railways have devised this mode to keep aloof of consumer woes and reap financial benefits without any accountability. What a shame ! What Hypocrisy...developing a site like that !
Please treat this also as my application for refund of the Rs. 2510/- fare of me & my wife's ticket PNR no. [protected] as we had one of the most miserable journeys of our life.- saurabh srivastav ...mobile no. [protected],resident of 23 B,Sai Hills , Kolar Road Bhopal pin 462042.