[Resolved]  Indian Railways — Railway reservation conunter Manali

The services provided as the Reservation counter for the railways at Manali, kullu, is a shame and a sham...
The gentleman (the only person ever available there) sits there from 8 a.m. to 12.30 p.m. from Monday through to Saturday. He is very rude to the people that come there... coming short of abusing them. He never has change ( which is a fair reason) and so pockets all the money that he should be rightfully returning to the people. E.g. if your ticket/ cancellation refund comes to Rs. 960/- he will not return Rs. 30/-, unless you are able to produce the exact change.
If you are booking a Tatkal ticket, he will not confirm your ticket until he forces you to give him a commission of Rs. 50-60...
This is surely holding someone at ransom for something they rightfully need.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Sir,
Here in Shamli distt. Muzaffarnagar PIN-247776 (UP) reservation counter is totally in hand of the agents and also railway staff is cooperate those peoples because they provide some amount for this . So I have to request you please solve the problems as early as possible.
thanks
with regards
Vinod Kumar

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