Dear Sir / Madam,
I had booked a ticket in Garib Rath, Train No. 2612, from Bhopal to Chennai on 10/02/2009, in AC chair car. I would like to bring to you the serious issues faced by us.
1. We were not able to even sit in the AC Chair car as it was so dirty and was untidy to even sit. Fearing health issues, we immediately searched for a seat in 3 AC.
2. The TT agreed to give us a seat at extra cost and we paid the balance amount and moved to another compartment in 3AC (By getting Extra fare ticket from TT).
3. To add to our misery, that was even more un-hygenic environment.
4. No one bothered to clean the train for 24 hours that we travelled in this train.
5. There was no water after crossing Vijayawada. (Another 7 hours travel was without water!!)
6. There was no Pantry car for a train which goes for more than 24 hours.
7. We had to depend only two stations where the train stops for breakfast and lunch (Again unhygenic food served on the platforms). If we skip one station, we have to starve for another 3 - 4 hours for the train to stop in another station.
8. Obviously a human cannot use the toilets because of the conditions there which you could imagine.
9. When this train is compared with Rajdhani, it is only in stop-overs in station and speed, not considering the basic necessities of the passenger. Because the rate of ticket is less, it does not mean that such a unhygenic environment can be created by the railways authorities and force the passenger to suffer. We definitely can be provided with pantry car which can charge us for a good food as it is being charged for the bed-rolls and blankets. We definitely can be provided with a clean environment to travel. We definitely can be provided with water in toilets.
10. When we asked some of the authorities on the train, they said the state of this train is in the same manner for past 2 years.
Are we missing something and being wrong in raising this grievance?
Thanks
A Railways Customer
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i faced a lot of problems, hereby mentioned
1. vegeterian food was not served at all to the passengers at all
2.bottled mineral water was not sold for 7 HRS in the course of journey.
3.wash room was too dirty throughout the journey