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[Resolved]  Indian Railways — NON ISSUANCE OF HAND TOWEL AND RUDE BEHAVIOUR OF AC ATTENDANT

I TRAVEL FREQUENTLY IN 3 AC / 2 AC 2664 TPJ-HWH SUPERFAST EXPRESS AND 2663 HWH-TPJ EXPRESS. MOST OF THE TIMES THE HAND TOWEL IS NOT AT ALL ISSUED ESPECIALLY IN 3 AC AND SUPPLIED IN 2 AC ONLY WHEN ASKED. THE BEDSHEETS AND BLANKET ARE ALSO ISSUED QUITE LATER AFTER THE TRAIN DEPARTS AND IF QUESTIONED THE ATTENDANT GIVES A VERY RUDE REPLY . THE BEDSHEETS ARE NOT SO CLEAN AND MOST OF THE TIMES CRUMPLED. TO LOCATE THE ATTENDANT CAN BE A HERCULIAN TASK SOMETIMES AS IT REQUIRES THE PASSENGER TO TAKE REPEAT VISITS TO NEARBY COACHES IN SEARCH OF HIM.
THE RUDENESS AND LATHARGIC ATTITUDE IS COMMON AND ONLY OCCASIONALLY I COME ACROSS AN ATTENDANT WHO IS POLITE.
I SUGGEST THE RAILWAYS TO CONSIDER TO EITHER DISPENSE WITH THE SYSTEM OF ATTENDANT ITSELF AND DEVICE ALTERNATIVE METHOD OR TRAIN THESE ATTENDANTS FOR HOSPITALITY AND THEN SEND THEM ON BOARD.
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Complaint marked as Resolved Aug 14, 2020
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    Indian Railways
    Customer Care Service
    Customer satisfaction rating
    29%
    Complaints
    5298
    Pending
    0
    Resolved
    1544
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
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