[Resolved]  Indian Railways — ticketing

dear sir,
I am writing this complaint against the non cooperative attitude of the ticketing staff at Mumbai Central rly station. My wife & kids PNR no[protected] date of travel 14 may 09 by train no 2952 got misplaced, as it was a return journey soldier no ticket they had to travel by train no 2951 on 8 jun 09 by ticket pnr no[protected].despite my showing them a FIR & a photocopy of the misplaced ticket the railway AUTHORITIES DID NOT give me a duplicate ticket & I was made to pay RS - 8315 by challan no G 471023 in the train no 2951. the non cooperative attitude of the railway authorities against a serving army officer and his family on a bona fide journey is very shocking and a rude reminder of the state of priorities of the railway staff.I had all the proof to show the validity of my ticket but it was ignored and I was informed by the TC that if it was a paid ticket I would have to pay only 25% of the fare. I want the MINISTER OF RAILWAYS to look into this matter and my money taken illegally must be paid back to me . This kind of red tape ism is spoiling the reputation of the Railways& necessary action must be taken by the Authorities

thanking you
Col Pravin Shinde
[protected]