Indian Railways — Continuation of third side berth

Its surprising and ironic that an organisation such as the Indian Railways does not have a forum where the general public can register their complaints/grievances. I would like to bring notice the continuation of the third side berth on some of the trains including the Garib Raths. The decision to introduce the third side berth is illogical and foolish. However, the Railways realised this before it was too late and has ordered the removal of the same. The railways also claimed that the reservation software has been changed back to the previous state and no booking for the third berth would be done. However, yesterday when I wanted to book tickets for myself and my mother on Train No. 2257 Kochuveli Garib Rath, I was given Berth Nos. 76 (Side Lower) for myself and 77 (Side Middle) for my mother. When I brought this to the notice of the booking clerk, she said there were no other berths available other than these. How does the railways expect a senior citizen like my mother to squeeze into the middle berth? How has the booking software booked these berths if the software has been brought back to the previous state. Is this a case of apathy towards South Indians?

Madhu Soman
PNR No.:[protected]