Indian Railways — Dismal Customer Service

Indian Railways — Dismal Customer Service

A AMITAVA MOHANTY from Mumbai, Maharashtra

Respected Sir, On 14th August, 2009 we were travelling by train number 2443 Bhubaneshwar-New Delhi Rajdhani express in AC 2 tier coach number A2 berth 35 and 37. The particular train did not have water in the toilet, no lights in one of the toilets, toilet flush wasnt working, toilet fans were not working, rain water from the side windows was seeping into the compartment making the entire floor full of water. Side lower passengers in seat number 41 and 45 got completely wet due to this rain water. All these things brought to the attention of the running train ticket superintendent. The light and the fan was set right. The other problems were not attended to. To my utter surprise when one of the aggrieved passengers wanted the complaint book from the ticket superintendent, it was refused.Such coaches should not be allowed to ply as a part of a prestigious name like Rajdhani Express connecting the two capitals.Please take remedial action and appropriate action against the ticket superintendent. Was this information helpful? No (0) Yes (0)

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Comments

DK Mishra

from Muzaffarnagar, Uttar Pradesh

Yes, I fully agree with you. Many times I also faced similar or other sorts of problems while traveling in trains. Why the Rajdhani only should fetch the special attention, all trains should be provided the facilities for which Railways is charging, in its fare. But sense of responsibility and training to employees is lacking. Above all corruption at all levels is also eating up the resources, leaving behind the passengers to suffer. You see, if some work can be got done for Rs 10/ on personal affairs, the same work costs Rs 25/ if it is done for the Government and the quality is also poorer. So don't expect much till this vote politics continues. Whatever is available accept it, don't complain and waste your valuable time because there is nobody to reply and you don't have the alternative.