Indian Railways — Cancelled a Confirmed ticket

I sent the office boy to purchase 6 tickets which came upto to Rs. 3559/- Since he was short of Rs. 20/- the Cantonement Railway station booking counter by name Anjana Kumari cancelled the confirmed ticket and charged Rs. 60/- First of all how can she print the ticket without the cash in hand. What if the boy had no money at all would she pay the cancellation charges from her pocket? Anjana was in a hurry to leave the counter as her boyfriend was waiting and was in a major rush. She printed all the tickets and was not willing to wait even 2mins for the boy to make a phone call. Is this the way Indian Railways makes money out of poor people? The boy had to pay the cancellation charges from his pocket? She could have retained the tickets till he remitted Rs 20/- and if he did'nt turn up she could have cancelled and made some bonus out of it. It was a large sum of Rs.3539/- how foolish can she be? Is Anjana Kumari efficient enough to continue working in the railways if she thinks her personal life is more important? Is this the efficiency of the Indian Railways? Where is the humanity? Where is the efficiency? Thats the reason private companies are doing more better than governement organisations due to lack of thinking and efficiency.Anjana has no time to think, nor is she efficient, she may have got a job in the railways due to the SC/ST Category.Not even 2mins and the railways cancells your ticket without your consent and charges you Rs.60/-flat. I need an explanation.