Dear Sir,
Sorry for reporting this matter late to you. I recently traveled from Nizzamuddin to Habibganj in Bhopal Express (details will be provided once asked) and experienced pathetic pantry service.
There was no one to attend ACIII coach and when the pantry boy came i asked for a bottle of water and he said that he doesn’t have it.
When i asked that why is there so less no. of staff to attend the passengers, i was told that the management (caterer) is on cost cutting and makes a very limited staff serve the whole train.
I was agonized over this and asked the no. of their Manager who was Mr. Shankar (Mobile no. [protected]) and tried to talk to him.
The so called manager was not on train and was on some station as he reported sick, so the train was just functioning on Staff. Once I started speaking and asking him about the poor service and lack of inventory of a common necessity “water" he started cutting my calls, finally when I borrowed a fellow passengers cell, he answered the phone and started abusing me.
He was a loyalist and did not give me the number of his boss who was the licensed Caterer.
Please look into the matter and revert immediately. Please call me for any clarification. I demand action against the caterer and cancellation of his license and investigation of the allotment to him as well as vigilance team who should check the experience as to what a passenger goes through in a so called Ex ISO 9001 certified train.
Regards,
Anuj Dubey Was this information helpful? | 
Sorry for reporting this matter late to you. I recently traveled from hawrah to bangalore in duranto
Food suppliers and cleaning persons, They are asking tips by forcefully from passengers and everyday collecting huge money in this all catering and maintenance staff are involved in this