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[Resolved]  Indian Railways — dirty train compartments

I had booked 2 tickets on jammu bound train pooja express train number 2413 on three. Tire AC. After boardibg the train from jammu I was suprised that the compartment inside was very dirty and unclean! There were cockroaches and rats and lizards roaming on the compartment floor!
When contacted the attendent he without any concern relied that we need to adjust with what we have been given!
If we have to put up with cockroaches and rats and lizards in a AC compartment why are we being charged huge amounts to travel?
The regular cleaning does not take place and we have to put up with unhygenic conditions! Why? This matter needs to be looked in immediately to ensure that passengers are not put up with this kind of horrible conditions!
This needs immediate attention by the concerned authorities!
We are not cattle with this kind of treatment!!!
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Recently I had to travel by 6613 Rajkot-Coimabatore express from Ahemedabad to Salem.The AC 2 Tier bogie was infested with cock roaches which were crawling all around.The curtains were so dirty that they were smelling.The bed linen and blanket supplied by the attendent were so dirty and torn that one could risk infection by using them.No hand towels were supplied.For the price of an AC ticket one could travel by air these days.Why should any body travel by IR if this is their attitude to customers.It is high time that private trains are run on IR tracks and Railways be responsible only for the maintainance of infrastructure and not passenger service.
Reply
To,

The Railway Minister,
Rail Bhawan, New Delhi

Dear Madam

I wold like to informe you i am monthly regular passenger 2427 and 2428, Rewa exp.

Following trouble we faced regularly in A.C.-2
1-Toilets were so dirty and impossible to use .
2- A.C was not working in coach and no person was available to whom we can complain.
3-No person for housekeeping.
4-Hand towel Is not avilable.

Kindly look in the matter and do the need full.

please
please

Thanks
Pawan
Reply

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