[Resolved]  Indian Railways — Reservation Ticket wrongly issued

Dear Sir/Madam,

My name is Suman and Iam writing this email with reference to the Reservation Ticket wrongly issued. Here are the case facts.

I booked a ticket in II AC Coach (Tatkal Scheme) to travel from Secunderabad to Howrah by Faluknuma Express (Train No.2704) on January 9th, 2010. However, the ticket was under WL/4 when I booked and the status did'nt change much (WL/3) even on the date of Journey (i.e., Jan 9th). I asked few TTE's to find out whether there are any vacancies in the train, I found that there are nothing as such.

However, one TTE told me that there is one berth vacant in I AC Coach and suggested me to go for it. My father rushed to the Current Booking Counter in Secunderabad and got the confirmed ticket for Rs.2743/- (PNR No.[protected], Ticket No.06495736, HA1 Coach, Cabin B, Upper Berth). Till that, everything was fine. When I boarded the train, I found someone else was sitting in my berth. He told me that the AC Coach TTE (Name not disclosed here) had allotted that berth to him manually while I got the same ticket reserved computerized. Please tell me, which one has more weightage now??

TTE came to me and said that my ticket was wrongly issued to me as there is no such vacant berth available at all. The berth that he alloted to the other person was from Secunderabad to Visakhapatnam from which another lady had booked the same berth from Vijayanagaram to Howrah. Then, why and how that ticket was issued to me for Rs.2743??

Fortunately, on the same day, Endowments Minister, G.Venkata Reddy travelled in C Cabin and got down at Guntur. Upon request, the TTE alloted that berth to me to travel to Howrah as the purpose of me coming to Howrah was extremely important. What would have been the situation if such option was not available to me?

In view of the above, I request you all to kindly inquire into this matter and do the needful. I strongly opine that the ticket was wrongly issued and I deserve the refund of my money.

Thanks
Suman.