[Resolved] Indian Railways — Impending action against complaint | |
With great expectation and hope I registered a complaint No.344779 on may 1, 2008 at ernakulam town station at 7.30 pm . My expectation about the indian railways customerservice was jeopardised, when I felt that my complaint was not taken care by the authorities even after one month. Ifeel I have wasted my time in registering the complaint. Is this what the Indian Railway is all about??????!! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
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Sub: Difficulties faced during travel from Ghaziabad to Lucknow on 29.06.2008 by Lucknow Swaran Shatabdi Express (Train No. 2004) – PNR No.[protected]
On 29.06.2008 I along with my 82 year old mother and a mentally challenged daughter traveled from Ghaziabad to Lucknow . Following difficulties were faced by us, which are being brought to the notice of concerned officials so that remedial measures are taken and in future other passengers need not face similar difficulties:
(i) Allotment of seats in extra coach – Although I had booked 3 tickets well in advance on 03.06.08 (i.e. 26 days in advance) for the above journey but I was allotted the seats in an extra coach no. CE1
(ii) Unidentified location of the extra coach – Till the pasting of the reservation chart at the platform no one knew the exact location of the coac, causing enormous problems and anxiety to the passengers. Many passengers had boarded the first bogie from engine because a coach having a very similar number i.e. EC1 is positioned at this location. These passengers had to traverse from first bogie to the last bogie because coach number CE1 was located at the fag end of the train. Luckily I did not face this problem because I came to the Station about an hour in advance and could locate the coach through the reservation chart.
(iii) Dirty Toilet – Some one had badly soiled the toilet with the western seat and this could not be cleaned with air pressure cleaning mechanism. My 82 year old mother who is suffering from acute osto – arthritis, unable to use the Indian –pan type W.C was forced to use this soiled toilet. Since our coach was adjacent to that of the Guard I had pin pointed this difficulty to him and requested him to get it cleaned at the next stoppage, but he also could not help in solving this problem. This situation caused tremendous difficulty and mental agony to my aged mother. Indian Railways must device some suitable mechanism for cleaning of WC seats based on Indian conditions and way of life of normal Indian
(iv) Food Quality – The quality of breakfast served in the train was of very poor quality. The cutlets were semi baked and were not even warm at the time of serving near Aligarh .
I sincerely hope that Indian railways will take suitable corrective measures.
Yours sincerely
(Prof. Subodh Shankar)
C- 697, Indira Nagar, Lucknow
On 29.06.2008 I along with my 82 year old mother and a mentally challenged daughter traveled from Ghaziabad to Lucknow . Following difficulties were faced by us, which are being brought to the notice of concerned officials so that remedial measures are taken and in future other passengers need not face similar difficulties:
(i) Allotment of seats in extra coach – Although I had booked 3 tickets well in advance on 03.06.08 (i.e. 26 days in advance) for the above journey but I was allotted the seats in an extra coach no. CE1
(ii) Unidentified location of the extra coach – Till the pasting of the reservation chart at the platform no one knew the exact location of the coac, causing enormous problems and anxiety to the passengers. Many passengers had boarded the first bogie from engine because a coach having a very similar number i.e. EC1 is positioned at this location. These passengers had to traverse from first bogie to the last bogie because coach number CE1 was located at the fag end of the train. Luckily I did not face this problem because I came to the Station about an hour in advance and could locate the coach through the reservation chart.
(iii) Dirty Toilet – Some one had badly soiled the toilet with the western seat and this could not be cleaned with air pressure cleaning mechanism. My 82 year old mother who is suffering from acute osto – arthritis, unable to use the Indian –pan type W.C was forced to use this soiled toilet. Since our coach was adjacent to that of the Guard I had pin pointed this difficulty to him and requested him to get it cleaned at the next stoppage, but he also could not help in solving this problem. This situation caused tremendous difficulty and mental agony to my aged mother. Indian Railways must device some suitable mechanism for cleaning of WC seats based on Indian conditions and way of life of normal Indian
(iv) Food Quality – The quality of breakfast served in the train was of very poor quality. The cutlets were semi baked and were not even warm at the time of serving near Aligarh .
I sincerely hope that Indian railways will take suitable corrective measures.
Yours sincerely
(Prof. Subodh Shankar)
C- 697, Indira Nagar, Lucknow
0457 train no. Bsb to Delhi special. Toilet is not clean .so we the passenger facing the problem. So i request you to take some action
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On 29.06.2008 I along with my 82 year old mother and a mentally challenged daughter traveled from Ghaziabad to Lucknow . Following difficulties were faced by us, which are being brought to the notice of concerned officials so that remedial measures are taken and in future other passengers need not face similar difficulties:
(i) Allotment of seats in extra coach – Although I had booked 3 tickets well in advance on 03.06.08 (i.e. 26 days in advance) for the above journey but I was allotted the seats in an extra coach no. CE1
(ii) Unidentified location of the extra coach – Till the pasting of the reservation chart at the platform no one knew the exact location of the coac, causing enormous problems and anxiety to the passengers. Many passengers had boarded the first bogie from engine because a coach having a very similar number i.e. EC1 is positioned at this location. These passengers had to traverse from first bogie to the last bogie because coach number CE1 was located at the fag end of the train. Luckily I did not face this problem because I came to the Station about an hour in advance and could locate the coach through the reservation chart.
(iii) Dirty Toilet – Some one had badly soiled the toilet with the western seat and this could not be cleaned with air pressure cleaning mechanism. My 82 year old mother who is suffering from acute osto – arthritis, unable to use the Indian –pan type W.C was forced to use this soiled toilet. Since our coach was adjacent to that of the Guard I had pin pointed this difficulty to him and requested him to get it cleaned at the next stoppage, but he also could not help in solving this problem. This situation caused tremendous difficulty and mental agony to my aged mother. Indian Railways must device some suitable mechanism for cleaning of WC seats based on Indian conditions and way of life of normal Indian
(iv) Food Quality – The quality of breakfast served in the train was of very poor quality. The cutlets were semi baked and were not even warm at the time of serving near Aligarh .
I sincerely hope that Indian railways will take suitable corrective measures.
Yours sincerely
(Prof. Subodh Shankar)
C- 697, Indira Nagar, Lucknow