[Resolved] Indian Railways — Pathetic condition and service of Swarn Shatabdi Express(Amritsar) | |
Sir/Madam, This is really pathetic to see the situation of SWARN SHATABDI Express, one of the best trains of INDIAN RAILWAYS.. Some serious complaints/facts are as follows:- -- There was no cleaning staff in the train. We ourself have to clean the tray tables of our seats or we have to keep newspapers on the tray tables to have our food. -- The cleaniness of the toilets and the washbasins speaks itself after seeing the pictures attached to this mail. -- I my self was running around on the AMRITSAR STATION to get the coach cleaned. I contacted the station master, showed him the condition of the train in which all the garbage, used cups, empty bottles, and what not was lying inside the coach. Then the station master appologised and said that there is scarcity of cleaning staff. I think simply saying this doesnt helps. -- Water was dropping from the roof top on our head. On complaining to the maintainance staff, he simply answered that " SIR YE TO HUMAARE MEIN HAATH MEIN NAHI HAI. HUM ISKA KOI ILAAJ NAHI KAR SAKTE". There was no other seat available in the coach so that i could have changed my seat. -- The seats of the toilets were broken, there is no toilet paper/roll, no soap in the dispenser for washing hands, no mug in the indian toilets, EXTREMLY STINKING TOILETS. You please also refer to complaint number 002, dated 12/07/2008 for train number 2029. I can only say that this was one of the most pathetic journey for me. I only want take this compaint very seriously and keeping in mind all the touble and hasele i faced during the trip Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
What more do you expect in this filthy country? Soon you will see snakes also. This is a slum dog country where more than 100 people are cramped into a coach like filthy pathetic animals. Accept, compromise and please try to live without any complaints. slumdogs dot wordpress dot com
Reply
Today, 11 July 2009
I start my journey to Ludhiana from Amritsar Junction. I missed out my ticket for my journey. I visit to Ticket counter for ticket but he said that the charts are out & now we are unable to give u ticket. He suggested me that u can buy an ordinary ticket & paid the difference during the journey. I done the same. When i reached near to train the Pantory Incharge Ravi Xavier ask me for ticket. I told him that i am having ordinary ticket. He said "doesn't matter, i will arrange it for you." I said no i want proper ticket. He said that then you have to pay Rs.650/-. I said OK. He took Rs650/- from me for ticket. Train started its journey. Later on, when Ticket Checker came to me & ask me for ticket, I said Ravi Xavier took Rs.650/- from me for ticket. He said Why u pay him money. I said " he wears the uniform." He said "he is our Pantory Incharge" I said OK. Kindly call him so that i take my money back. He said its not my duty. You have to Pay Rs.1350/-. I said Why. He said you have to pay the fare till New Delhi. I said its Rs.675/-. He said "you have to pay double."
He start misbehaving with me when i said ok i will pay full amount but you have to mention that you need ticket till New Delhi. He don't agree on that & call RPF.
I just want to ask from Railway ministry that why every common man suffers from these kind of things?
He(Ticket Checker - CHETAN DAS) took Rs.300 from one man & Rs.100 from 3 peoples, then if i was ready to pay Rs.1350/- then Why he misbehaved with me??
I need these answers & if we don't have these answers then how can we stop CORRUPTION from our country.
Please take some action to stop these stupid activities.
Harpreet
I start my journey to Ludhiana from Amritsar Junction. I missed out my ticket for my journey. I visit to Ticket counter for ticket but he said that the charts are out & now we are unable to give u ticket. He suggested me that u can buy an ordinary ticket & paid the difference during the journey. I done the same. When i reached near to train the Pantory Incharge Ravi Xavier ask me for ticket. I told him that i am having ordinary ticket. He said "doesn't matter, i will arrange it for you." I said no i want proper ticket. He said that then you have to pay Rs.650/-. I said OK. He took Rs650/- from me for ticket. Train started its journey. Later on, when Ticket Checker came to me & ask me for ticket, I said Ravi Xavier took Rs.650/- from me for ticket. He said Why u pay him money. I said " he wears the uniform." He said "he is our Pantory Incharge" I said OK. Kindly call him so that i take my money back. He said its not my duty. You have to Pay Rs.1350/-. I said Why. He said you have to pay the fare till New Delhi. I said its Rs.675/-. He said "you have to pay double."
He start misbehaving with me when i said ok i will pay full amount but you have to mention that you need ticket till New Delhi. He don't agree on that & call RPF.
I just want to ask from Railway ministry that why every common man suffers from these kind of things?
He(Ticket Checker - CHETAN DAS) took Rs.300 from one man & Rs.100 from 3 peoples, then if i was ready to pay Rs.1350/- then Why he misbehaved with me??
I need these answers & if we don't have these answers then how can we stop CORRUPTION from our country.
Please take some action to stop these stupid activities.
Harpreet
I was in journey from new Delhi to ludhiana 21/7/22 Amritsar Shatabadi . Food quality very very poor . Arrogant staff . Without prior information, the staff offer paid food . Even for water bottle, staff asked money .
After serving sandwitch without informing whether its paid or complementary, the staff asked money and we paid also . But its the responsibily of staff to inform which food is paid and which is complementary .
Very poor service
PARVEEN CHANDER AGGARWAL
MOBILE : [protected]
SEAT : C12 70, 71
PNR : [protected]
After serving sandwitch without informing whether its paid or complementary, the staff asked money and we paid also . But its the responsibily of staff to inform which food is paid and which is complementary .
Very poor service
PARVEEN CHANDER AGGARWAL
MOBILE : [protected]
SEAT : C12 70, 71
PNR : [protected]
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