Indian Railways — Pending refundable amount for unused ticket

SIR,
I booked my scooter and a steel box from old Delhi Rail station on ticket upto Meerut city on 22nd Mar 09, sunday by delhi Haridwar passenger. The same day the items were loaded but at Meerut city despite my frantic effort o[censored]nloading the items through the guards and parcel Babu of the station it could not be unloaded for, the babu came very late and said that the door was tight.The items were overcarried and still now it is missing.
I lodged a complaint at the station vide complaint No 021 at the station at 2145 hours.
I request you to do the needful. I am an Ex-serviceman presently working at Meerut in a private college.
Yours faithfully,
Prakash bhadury

Pending refundable amount for unused ticket
DearSir,

All requisite formality filled & ticket were sent for refund of the Fare for ticket booked in NZM DDN AC EXP from Nizamuddin - Dehradun Dated 24-Oct-08, it was not confirmed, , PNR[protected] Ticket No: 13199251 Class - 1AC,
Total passanger 3
Request for refund the amount due to defiency of services which has not been provided.

Rgds
Shivender
[protected]