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[Resolved]  Indian Railways — Worst catering service in GT express (train #2615)

Dear Sir,

1. It is highly appreciated that myself and my family has travelled in 2 AC instead of 3 AC (originally booked) in train no. 2615 GT Exp from Chennai to Jhansi on 10 Sep 2010 (Refer PNR #[protected] due to up-gradation scheme.

2. In the same time we have also seen the worst 'CATERING SERVICE' provided by RK Catering, New Delhi. We are very surprised to see such a bad service in a super fast express connecting both the metros. Mr Dharmender Singh has served the food and confirmed that the quality of food (Rice and Dal) can not be changed by them and it is in the knowledge of higher authorities.

3. The general cleaning done inside the AC compartments by the railway staff is also not up to the mark.

4. It is requested to look into the matter and take appropriate steps to improve the catering service and also the general cleaning in the AC coaches of super fast trains. Low quality of food may spoil the health of the customers to whome you serve with smile.

Thanking you,

VR satish

15 Sep 2010
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

Comments

To improve the quality of food provided by catering service in the all trains especially super fast trains.The general cleaning inside AC compartments may need more improvement for the safe precaution of the customers.

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    Indian Railways Phone
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    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
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