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[Resolved]  Indian Railways — Inconvenience caused to passengers

This is to bring forth the inconvenience caused to passengers at the recently functional train station at Anand Vihar, New Delhi.
The main cause of concern is the unavailability of food or any eateries at the station.
I had a train to catch, unfortunately from the Anand Vihar station, train no 2874, Jharkhand Swarna Jayanti Express, on 2nd Nov.
When I called the train helpline no 139 during the day, it told me that the train was scheduled on time but in reality it was almost 5 hours late.
Assuming that the train would depart on right time, I reached the station before time only to know about the delay. since I had never seen this new Terminal , I had no idea that there were no food joints there. I almost starved because of the unthoughtfulness of the railways people who supposedly have thought that the passengers would carry food stuff with them and hence no options of eateries are provided to them..
There was only one stall where one could find a few packaged things to eat which also got closed by 9 30, as if people don't feel hungry or don't crave for tea, coffee after 9 30.
Though the station is quite organized, infrastructure wise, but this unmindful act on the part of the railways caused starvation for the passengers.
This should be immediately looked into so that the future passengers who come to board their trains from the terminal don't have to face such problems.
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Complaint marked as Resolved Aug 13, 2020
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    Customer satisfaction rating
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    Indian Railways Phone
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    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
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