[Resolved]  Indian Railways — gross mismanagement

Address:

Central Delhi, Delhi

This is to write in utter disgust that we a group of about 30 persons including old ladies aand children were travelling from Bhagalpur to New delhi on the 03 april 2010 by train no. 4003 New Farakka-Newdelhi express in the 3A and 2A coaches. To our dismay both these coaches were parked beyond the platform no 3 and we had to wade through the track outside the platform to board the train. The stoppage time was inadequate and in the melee most o[censored]s got hurt and found it extremely difficult to climb the ladder. On boarding the train, we found that a/c of 2A coach was ineffective and there was no water in that coach no.14059. Adding to our horror and plight, The door of the bathroom was broken and was suspending inside out. I can produce a photograph of the broken door and the dry taps. The cleanliness was missing and we had to clean the litter ourselves.The support staff pleaded helplessness in the absence of a proper response from the station authorities. They were passing off the messages to the next station but to no avail. We could manage the water at the lucknow station next morning that too after we threatened to hold the train. We thanked our stars for the relief of alighting from the train at new delhi.

I need to understand that even after paying through our nose in terms of train fare, why this step-motherly treatment was given to the passangers of the said train, who had paid at par with the passangers of the other trains. Should not we hang our head in shame for the want of better facilities, leave alone the world-class facilities, which we have been claiming and blowing the trumpet about our Indian Railways.

The railways authorities should be ashamed for poor maintainance and must act in haste to rectify their misdeeds.

We shall go the press and maybe the court, if we do not get a reply to this effect within a week.