Indian Railways — Improper toilets in Railway compartment

Address:Andhra Pradesh

Dear sir,

I was travelling from Vijayawada to Palasa on 25.11.2012 in Train no.22872, Tirupathi to Bhubaneswar S/F express in B2 compartment on bearth no.12. I found that the compartment was not up to the mark and wish to record the following complaints pertaining to the B2 compartment:

1. There were cockroaches in the compartment which speaks on the neatness of the compartment. Being an AC compartment this effects on the health of the passengers.

2. One of the toilets in the compartment is being used for storing the Bed Rolls and it was locked by the concerned attendant thus depriving the passengers from the toilet facility. Copy of the photograph is attached herewith.When the TTE asked the attendant, it was informed that there is no toilet.

3. The toilet opposite to the one indicated vide item 2 is in a very bad shape. A metal stip is provided on the left hand side facing toilet door from top to bottom. While closing the door my hand got hurt between the door and the metal strip. When complained to the TTE, it was informed that he will intimate to the concerned in Vizag through a message. But no action is seen even beyond Vizag. Copy of the photograph attached. If any passenger uses the toilet he is bound to get hurt with the above arrangement.

4. Fan in the toilet vide item 3 above is removed. Copy of the photogaraph is attached.

Though the Railway department is managing a big transport system quite effectively, maintaining the compartments in this condition is not advisable and suitable action is to be initiated to maintain the compartments with minimum facilities.

Thanking you,

A.Srinivasa Rao
Passenger
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6269
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information