[Resolved]  Indian Railways — Ineffective AC Coach of 19943

Address:

Udaipur, Rajasthan

Dear Sir / Madam,

It is very unfortunate to inform you that i got my Railway ticket booked in UDZ-ADI Express ( Train # 19943 ) in 2A.C Coach.This Train leaves from Udaipur to Ahmedabad every evening at 17:45 Hrs , but this journey of mine turned to be the most horrible , Pathetic and painful journey of my life . Since the Air Condition of the Coach was fully ineffective because of which not only me rather all the passengers of the coach suffered badly . In fact after 45 minutes of the journey ( at around 6:30 Pm ) I verbally complained to the T.C Mr.Suresh Joshi about this problem but he expressed that he is helpless in this issue and he suggested to contact Mr.S.B.Parmar the technical attendant of the coach , accordingly i and other passengers spoke to Mr.Parmar But we found that even he was of no help , he kept of fooling us OR may Be he was correct at his place , he said that since we are travelling on meter gauge line therefore the AC will Be effective only if the train gets a good speed and indicated that he will put on the A.C only after the train crosses Zawar Railway station , he also said that the A.C will be kept off from 9:15Pm to 10:15 Pm Because during this time the train crosses through an area where Railway track work is in progress for Broad Gauge , finally when i lost my patience to resist the pain which was becoming unbearable as i had to attend lot of meetings on 6th June at Ahmedabad for which i needed a good sleep on prior night. At last when situation got out of my control ( at 10:30 Pm ) i finally asked our Coach T.C Mr.Suresh Joshi ( who was sleeping in his compartment without any concern of his Coach passengers ) whether any berth is vacant in any of the sleeper coach , he indicated that berth # 8 must be vacant in S-2 , immediately i moved in S-2 and got berth # 44 as vacant berth , but even that place was not comfortable place for me but any how i spent my night in full sweating condition and with most disturbed sleep , next day in Ahmedabad my official meetings were not at all productive As i could not sleep throughout the night . Not only this I went to Ahmedabad Railway station on 6th June night and got a chance to meet Mr.Trivedi in Commercial department of Ahmedabad railway station , here Mr.Trivedi admitted that his boss Mr.Venugopal has already received a complaint today morning and they are going to take serious action against the concerned authorities , but i personally feel that this action will not cool me and will not fulfill my loss .Now i fully blame Indian Railways for this pathetic and painful night of my life and raise a question to them that why don't they abandon either this meter gauge train or A.C Coach of this train which will always be ineffective as long as this is meter gauge line and in this way lot of other passengers will keep suffering but Indian Railways will keep making money out of this , Second option which comes in my mind is that Railway should voluntarily inform the passengers ( at the time they book tickets for A.C Coach ) about the critical condition of A.C Coach .
Now Since i have brought this Issue to the right department accordingly i am not only looking for refund rather a healthy compensation which will be a real justice not only to me rather to the entire passengers who travelled in A.C coach that night . I also request you to look at that written complaint which was interestingly lodged by some children ( aged around 12-15 yrs ) about the same issues and lot of other issues which nobody expects in A.C Coach and also those children have taken signatures of almost all the passengers who were travelling in this Coach and i am also one of them who has signed on that complaint letter. Once again i humbly request you to take strong action against Indian Railways and against their responsible authorities and also a heavy compensation should be paid in lieu of this severe pain suffered by me. For your records I am attaching my Railway ticket on which i have taken written explanation of Technical Attendant of our A.C Coach Mr.Shanti Bhai Parmar , Also i asked our TC Mr.Suresh Joshi to give it in written but he refused to do so , i think he was scared that he will lose his job.
With hope of getting Justice
Regards
Rajneesh Gaur
91 Moti Magri Scheme
Udaipur-Rajasthan - India
91-[protected]