Indian Railways — mobile theft

Address:Madhya Pradesh

Dear Sir,
My mobile has been stolen on 12 may 2011 while i was travelling in Train no 12191 bith no 32 coach s1....
A person on birth no 31 on d same coach has taken it..as he called my father nfrom my no and confirmed d same.m trying 2 get his address through his birth no...kindly help me in doing so and suggest a way out 2 trace it...i have already registered my fir.
I would be highly thank ful and oblidged ...Please help me out.
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Sir,
It is submitted that I along with my wife Smt. Gyanti Devi boarded Maha Kaushal Express from Sihora at about 1850 hrs on 2506.2013. I was allotted the berth No.43 & 45 in the Coach No. A-2, AC Two tier sleeper vide the PNR No. [protected]. At about 0600 hrs, in the morning when the train reached Gwaliar I found my dual SIM Macro max mobile No.[protected] & [protected]( or6699) stolen from my table and I immediately tried to contact the coach attended and I desperattely walked from one coach to the other but I could not find him for 15 minutes. Then I enquired from the coach attendant who instead of taking pain to take me to the coach in charge or call him to me very reluctantly told me that he is at berth No. 7 in the next coach. When I approached the berth No. 7 in the next coach, I found a man sleeping there. I thought he could be a passenger and did not think proper to disturb him. Then I again approached the Coach attendant then instead of helping me he misbehaved with me. Then again went to the berth No.7 and this time I awoke him and asked him if he was the coach incharge, then that gentleman answered in affirmative but when I told him about the incident of mobile theft and expressed my apprehension on the coach attendant. he misbehaved with me and tried to justify his sleeping on the berth while on duty at about 0630 hrs. Then I asked for the complaint book and after hectic persuasions I was provided with the complaint book and I lodged a complaint to this effect at Sl. No, 022809. Then at about 1100 hrs. I was informed by my son on my wife's mobile No.[protected], that my aforesaid dual sim mobile is in custody of the RPF Staff at Gwaliar I immediately contacted the RPF staff who told me that they had recovered this mobile from a man who had jumped out of the train when it slowed down due to pulling of chain. I am quite shocked and surprised of the behaviour of the Coach attendant and the coach incharge who appear to be hand in glove with criminals. Although now the aforementioned mobile is in custody of my relatives thanks to the cooperation of the RPF Staff, but would the high officials of Railway take the cognizance of my complaint and take remedial action ?
With Regards!
Harish Chandra Yati
Saraswati Niwas, C-322, Sector Alpha-I Greater Noida
District: Gautam Budh Nagar (U.P.)-201306

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