[Resolved]  Indian Railways — NON DELIVERY OF PARCEL

Address:

Madhya Pradesh

sir,
I have booked my luggage from BHARUCH (gujrat) to BHOPAL dated on 29/4/13. The receipt no is H 686253 of railway station BHARUCH. Till date I am unable to receive my luggage at BHOPAL. I enquired to bhopal station to enquire about my parcel. They told me to enquire at BHAruch. I approached Bharuch station parcel office. They told me that they had send it on dated 30/4/13. I requested them to enquire about the position of my luggage BUT they refuse saying that once they have booked the parcel in the train it is not their responsibility to search about that. I travelled a distance from BHOPAL to BHARUCH & BHARUCH to BHOPAL but no fruitful result was there. I AM IN SINGLE CLOTH & HAVE NO MONEY TO perchase anything,cloths,books,etc. &SPEND ON RAILWAY Because each & every step of loading –unloading luggage they ask for money.
I had lodge complaint in DPG (REG NO-DPG/R/2013/80183)dated on 3 june 2013. But on 12-7-13 my case was closed by saying that your luggage was dispached. Your information is-
it is to inform you that the said packages were booked from bharuch to Bhopal LT No 686253 dtd 29.04.13 . The same were dispatched in train no 12961 on dtd 01.05.13 rear SLR no 921285 2nd compartment . The packages were booked via Vadodra , Ratlam . Tracing of consignmant is being done. It is requested to approach the destination station for delivery of consignment.
I went to Bhopal parcel office many times, but I was unable to receive my luggage. I WENT to indore, jabalpur & Ratlam also, but I didn't found my luggage. I send letters to Vadodra, ujjain, ratlam, nagada & Bhopal Railway stations. I received call from complain control vadodra with the same information as ABOVE MENTIONED.
I am surprised & shocked to know about INDIAN RAILWAYS service & DPG RESPONSE