[Resolved] Indian Railways - Online Season Ticket Booking — Due to error in system ticket booked twice automatically and charged twice not ready to refund

[Resolved] Indian Railways - Online Season Ticket Booking — Due to error in system ticket booked twice automatically and charged twice not ready to refund

P pallavimhatre from Pune, Maharashtra

Due to error in system while booking season ticket online page got hanged when checked history it showed 2 transactions of same type. Tried to speak and communicate the same with IRCTC, but they refuse to reverse the transaction stating its my fault. any ways the site is always slow, and if they dont have any such option of cancellation, they should atleast have option to avoide duplication I want aleast the transction charges to be reversed to my account Pleaes refer to the below mail. Dear Customer We have provided a link called transaction history in left navigation bar which shows all the tickets booked by you. We have also mention in FAQs that in case you dont receive response for booking, please check your transaction history first before making another booking attempt. For you info a screen shot of FAQs attch Thanks Veeru MSST Team > It means though the ticket is booked twice due to system failure, I > have to forget my money. > > You should not give access to any such site to customers, which gets > slow while booking tickets and then shows the tickets as book twicely > and then you will charge them twicely ?????????? > > Its ok Consumer forum will help me definitely in this case . > > > > > > Thanks & Regards, > Pallavi Mhatre > Executive > NPC-Helpdesk, Mumbai, DCBL > Landline # +[protected], Extn -8271 > > > > -----Original Message----- > From: Season Tickets [mailto:[protected]@irctc.co.in] > Sent: Monday, August 31, 2009 1:53 PM > To: Pallavi Mhatre > Subject: Re: FW: Wrong;y booked twice > > > > Dear Customer > > > > Railways has not allowed us any cancellation /modification of season > ticket once booked online. > > > Thanks > veeru MSST Team > > >> > >> >> I have spoke to the concern helpline no but they said that they >> cannot do any this, please return my money back >> >> >> >> >> >> Thanks & Regards, >> >> >> >> Pallavi Mhatre >> >> >> >> Executive >> >> >> >> NPC-Helpdesk, Mumbai, DCBL >> >> >> >> Landline # +[protected], Extn -8271 >> >> >> >> >> >> _____ >> >> >> >> From: Pallavi Mhatre [mailto:[protected]@dcbl.com] >> Sent: Monday, August 31, 2009 1:10 PM >> To: '[protected]@irctc.co.in' >> Subject: Wrong;y booked twice >> >> >> >> >> >> >> Sl >> >> >> >> Select >> >> >> >> Transaction ID >> >> >> >> STR Number >> >> >> >> ID Card No >> >> >> >> From Date >> >> >> >> Ticket Type >> >> >> >> Class >> >> >> >> Booked On >> >> >> >> >> 1 >> >> >> >> <> >> >> >> >> >> <http://www.irctc.co.in/cgi-bin/bv71.dll/irctc/services/history.do?tr >> an >> sI D=0 >>[protected]&BV_SessionID=@@@@[protected].[protected]@@@@&BV_Engi...⇄ >> ade ie jf fdeicefecehidfhfdfho.0> [protected] >> >> [protected] >> >> >> >> [protected] >> >> >> >>[protected] >> >> >> >> M >> >> >> >> 1A >> >> >> >>[protected] >> >> >> >> >> 2 >> >> >> >> <> >> >> >> >> >> <http://www.irctc.co.in/cgi-bin/bv71.dll/irctc/services/history.do?tr >> an >> sI D=0 >>[protected]&BV_SessionID=@@@@[protected].[protected]@@@@&BV_Engi...⇄ >> ade ie jf fdeicefecehidfhfdfho.0> [protected] >> >> [protected] >> >> >> >> [protected] >> >> >> >>[protected] >> >> >> >> M >> >> >> >> 1A >> >> >> >> 31-8- >> >> >> >> >> >> The ticket is wrongly booked twice please cancel and refund one. >> >> >> >> >> >> >> >> Thanks & Regards, >> >> >> >> Pallavi Mhatre >> >> >> >> Executive >> >> >> >> NPC-Helpdesk, Mumbai, DCBL >> >> >> >> Landline # +[protected], Extn -8271 >> >> >> >> >> >> _____ >> >> >> >> From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in] >> Sent: Monday, August 31, 2009 1:04 PM >> To: [protected]@dcbl.com >> Subject: Season Ticket Confirmation From IRCTC >> >> >> >> >> >> >> >> >> >> >> >> >> >> Dear Customer, >> >> >> >> Thank you for using IRCTC's online season ticket booking facility. >> Your ticket has been booked and the details are indicated below. >> Your ticket should reach you in a day or two through our courier. >> >> Please keep the STR number and transaction details of your season >> ticket with you. While taking delivery of your ticket you will need >> to give these details along with proof of your identity such as >> passport, voters identification card, ration card etc. If any one >> other than you is to receive the ticket on your behalf he / she will >> be required to produce the ticket STR / Transaction id, along with >> his / her identification and a written authorization letter from you >> verifying his / her signature. It may kindly be noted that in case >> wrong delivery or non-delivery of ticket takes place on account of >> your / receiver's non provision of STR no. / Identity, IRCTC will not >> be responsible for the same. These precautions are in your interest >> and we earnestly solicit your cooperation. >> >> >> If you do not get your ticket within 36 hours, please track the status >> of your ticket delivery at 'eTrack' >> <http://www.irctc.co.in/cgi-bin/bv71.dll/irctc/services/courier.do> >> on the 'Courier Details' page on the website or contact the Customer >> Support of M/s. OVERNITE EXPRESS Ltd., the courier agency at your >> city at the address >> <http://www.irctc.co.in/cgi-bin/bv71.dll/irctc/services/collectioncen >> te >> rs .do >> >> >>> given on the 'Courier information' page by quoting the STR Number of >>> the >> ticket. >> >> >> >> >> >> Booking details: >> >> >> >> >> >> >> Passenger Name >> >> >> >> pallavi mhatre >> >> >> STR No >> >> >> >> [protected] >> >> >> >> Card No >> >> >> >> [protected] >> >> >> >> >> From >> >> >> >> KLVA >> >> >> >> To >> >> >> >> VK >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> Booked Date >> >> >> >> 31-Aug-2009 >> >> >> >> >> Ticket Valid From >> >> >> >> 03-Sep-2009 >> >> >> >> Ticket Valid To >> >> >> >> 02-Oct-2009 >> >> >> >> >> Class >> >> >> >> Second Class >> >> >> >> Quota >> >> >> >> Monthly >> >> >> >> >> Total Fare >> >> >> >> 0095 >> >> >> >> >> >> >> Shipping Address >> >> >> >> DCBL, empire plaza, 5th flr, L B S marg, , Vikroli W >> >> >> >> >> >> >> Mumbai(Maharashtra) >> >> >> >> >> >> >> null >> >> >> >> >> Pin-400083 >> >> >> >> >> >> >> Contact Number-[protected]-8271 >> >> >> >> >> In case of any problem, you are welcome to contact us at[protected] >> /23344787 / 23344773 / 23347800 or mail us at >> [protected]@irctc.co.in.We will be glad to help you out in solving >> any such problem encountered during booking your Season ticket. We >> solicit your continued patronage of our services. >> >> >> >> >> Regards, >> IRCTC. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>[protected][protected][protected][protected] >> -- >> - >> This e-mail contains confidential and/or privileged information.If >> you are not the intended recipient (or have received this e-mail in >> error) please notify the sender immediately and destroy this e-mail. >> Any unauthorized copying, disclosure, use or distribution of the >> material in this e-mail is strictly forbidden.. >>[protected][protected][protected][protected] >> -- >> - >> >> >> >> > > > >[protected][protected][protected][protected] > -- This e-mail contains confidential and/or privileged information.If > you are not the intended recipient (or have received this e-mail in > error) please notify the sender immediately and destroy this e-mail. > Any unauthorized copying, disclosure, use or distribution of the > material in this e-mail is strictly forbidden.. >[protected][protected][protected][protected] > -- > > > > Was this information helpful? 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Aug 13, 2020 Complaint marked as Resolved
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astroboy1385

from Mumbai, Maharashtra

Indian Railways — ONLINE TICKET BOOKING

DEAR SIR
I BOOKED AN ONLINE TICKET IN UTTAR SAMPARK KRANTI ON 6 JUN11 (JAMMU TO PANIPAT) FROM IRCTC SITE.(TRANSANCTION ID:[protected]).I WAS WAITLISTED NO. 1 AFTER PREPRATION OF CHART.AS THERE WAS BERTH NO. 47 WHICH WAS UNOCCUPIED DUE TO PASSENGER MISSING THE TRAIN,I SAT ON THE BERTH THINKING THAT AS WAIT LIST ONE I NOW HAVE THE RIGHT TO TRAVEL ON IT.BUT TTE MR VIJAY KUMAR TOLD ME THAT I CANT TRAVEL ON THE TRAIN AS I M WAITLISTED AND THE AMOUNT RS 999 WHICH I HAD PAID ONLINE TO IRCTC HAS NOT GONE INTO THE EXCHEQUER OF INDIAN RAILWAYS. MY UESTION IS....WHERE HAS MY MONEY GONE IF NOT IN GOVERNMENT EXCHEQUER.AND WAS MR VIJAY KUMAR JUSTIFIED IN ME DE BOARDING THE TRAIN.AS AN INDIAN CITIZEN AND FREQUENT TRAIN TRAVELLER I WUD LIKE TO KNOW.....WHY WAS MADE TO DEBOARD THE TRAIN INSPITE OF SEATS BEING VACANT.