[Resolved] Indian Railways — Poor Service AC not working in 2A

JaiTarun

from Pune, Maharashtra

Address:

Bhagalpur, Bihar

I am registering this complaint on behalf of my sister and mother. They are travelling from Bhagalpur in 12349/BGP NDLS express (date 4/June/2012). This summer due to excessive heat and high temperature, we took 2nd AC ticket. They boarded the train at 5:30 PM. It is 7 PM and till the moment, the AC is not working. Its is like hell. A heated closed compartment with no AC is like furnace. I feel Slipper class was more comfortable as it had open windows atleast for air circulation. My mother is a senior citizen and she is not feeling well due to the extreme hot condition inside the compartment A1.

My sister talked to TT but no help and the attendant is un-traceable. There is no bed sheet, pillow and other stuff not given so far. It is the worst service ever faced.I have asked my sister to ask for the complaint book, but I am sure they will not provide it to them. I got this site, luckily and hence putting my grievance.

PNR: - [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

JYOTI KUMARI

from Patna, Bihar

Indian Railways — ac and poor services

(i) complaint book was not provided even after several requests in patna rajdhani-2310,B-1 on 05.03.2010 and not even on station at patna while train was on halt and i waited for around 20 minutes.
(ii) AC was not on and was not made functional even after reporting.
(iii) services were poor by ACC of that coach B-1.
(iv) IMPORTANTLY MOST - toilets were not supplied with water and there was no trace of cleanliness and safai karamchari.
this is the status of rajdhani and treatment meted out to a judge . if this is the way they treat a gazetted government official ,how they treat a common ordinary man?ppeople not getting special treatment is ok but train not getting ordinary civil amenities is not ok.do something about it.THANKS.

boss

from Chennai, Tamil Nadu

i am travel in tamilnadu by train.