[Resolved] Indian Railway's Services — Anomaly in allotment of berths
On 7th Sept. 2009 nine berths are booked From Bhusawal (Centre Rly. Stn.) in forenoon between 11.20 hrs to 11.36 hrs. to proceed to Haridwar on 19th Oct.2009 by train No.2715 (Sachkhand Express) and 8477 (Utkal Exp) against PNR No.[protected],[protected],[protected] and[protected]. All the female passangers are scheduled to board in the train at Bhusawal only. All the berths are on waiting list bearing W/L Nos.RLWL/60, 61, 62, 63, 64, 65, 66, 67 & 68 in train No.2715 and RLWL/79, 80, 81, 82, 83, 84, 85, 86, & 87 in train No.8477.
But, it is surprising to note that one berth booke on 7th Sept. 2009 in the afternoon at Bhusawal between 16.18 hrs. to 16.18 hrs. to proceed to Haridwar on 19th Oct.2009 by same trains against PNR Nos.[protected] and[protected] has been alloted confirmed berths in both trains by alloting berth No.12 (LB) in Coach No. S7 in train No.2715 and 33 (LB)in Coach No.S8 in train No.8477. How can it be, unless there exists some error/flaw in the online programme itself ? Will you kindly look in to the problem and eliminate the error under intimation to me, as such error causes inconvenience to consumer, specifically female passangers.
Similerly, on the same date i.e. 07th Sept.2009 nine berths are booked from Bhusawal (Centre Rly. Stn.) between 16.05 and 16.30 hrs. for performing back journey from Haridwar to Bhusawal by train Nos. 4042 and 2716 on 03rd Nov.2009. Thoughn confirmed tickets are issued by alloting Coach No. and berth/seat Nos. but none of the female passangers is alloted lower berth inspite requisition form was filled in to allot lower berths.
Again, it is observed with surprise and pain that in case of confirmed tickets issued from Centre Rly. Station Bhusawal against PNR Nos.[protected] and[protected] to perform journey from Haridwar to Bhusawal by train Nos.4042 on 03rd Nov.2009 and 2716 on 04th Nov.2009, the passanger (Female) has been alloted "LOWER " berth. Why such disparities are could not be followed. Here again above examples gives room to the consumer that in "Railway Reservation system there exists some flaw which allows to the peerson sitting on "Booking window" or "Controlling room" can manipulate the things to his whims.
Please investigate the matter and arrange to eliminate the error from entire net and confirm per return e mail.
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Aug 14, 2020Complaint marked as Resolved