[Resolved]  Indiaplaza. In — Not Delivering Item

Indiaplaza. In — horrible service

This Amazon.com wannabee used to be called Fabmall.com last year. I have been trying to send gift certificates from this company to my family in New Delhi for the last 3 weeks. They displayed great urgency in validating and charging my credit card but then seem to have forgotten about my order. Each time you email their so called customer service dept., a different person replies to you. I still don't know if my order has been delivered to my family and I don't want to check with my family since it is a surprise gift.
Stay away from Indiaplaza.in or whatever they will call themselves next. Their service is atrocious and they just ignore your complaints. I deeply regret giving these folks my credit card info!!!

www.indiaplaza.in - online store — Fraud - not refunding your money

We purchased a very expensive digital camera after assurances that it was a brand new camera in a factory sealed box. When we received it, the camera pack was already opened and the basic power cord to charge the battery itself was missing. Instead of a factory warranty card, we got a sloppy vendor typed letter saying they will service for 1 year if anything goes wrong. We were very unhappy that after paying so much and checking with them specifically before purchasing, they sent something that was not a fresh factory sealed piece. So we complained and they offered a refund. They sent a courier to pick it up a week later who picked up and left saying they will process refund after they recieve the goods back. It has been more than 3 weeks since they picked up and they still havent refunded the money. Everytime we call they keep saying they will initiate the cancellation and refund in 2-3 days. They never call us. We call and remind, they repeat the same thing. We are very frustrated about this.
If we don't recieve an immediate refund, please suggest how to file a formal legal complaint in the court.

I have similar experience. I ordered for a Nikon digital SLR camera and got a used camera repackaged again (not with original packing material, but bits and pieces of thermocole). There was no original user manual (only an illegible xerox copy was enclosed). No warranty card from the manufacturer. A so called "limited warranty" from an unknown vendor located at Lamington road, Mumbai. This warranty does not even mention the camera and lens serial numbers.

My order for 2 Tata Sky Recharge Voucher worth Rs. 500 each was placed on 3rd May and was supposed to be sent to me by e-mail in 24 hours. Order Number :[protected].

I have not received the same yet and I already have the feeling that shopping with Indiaplaza was a mistake. This was the 1st time I shpped with them.

The money is already debited from my credit card account.

Indiaplaza say they have not received the money whereas ICICI bank says they have settled the transaction. I don't know who is the liar but my money is stuck.

I also cancelled the order but still have not received my money back after 3 weeks.

IndiaPlaza (Fabmall) — Items ordered through internet not delivered

Hi,
I have placed the order on website www.indiaplaza.in for 3 different items. My order number[protected]
1: Guaranteed Alphonso A Grade Premium Mangoes
2: Children Musical Laptop
3: Funskool - Party Set

Out of these only 1 item they have delivered (item no 2) to my place. This order was placed on 8th may 2008. Till date remaining 2 items have not shipped. The customer care dept says they have delivered to wrong address. Repeat complaint to customer care is also not taken care everytime they keep on saying we are looking into matter and we need 3 more days. Its more than 20 days now and items are not delivered.

I would request all peoples here to be careful and do not place any order with Indiaplaza. I will publish this news wherever possible and also pull them in court.

Vishvajit

IndiaPlaza.in — Non delivery of items

Stay clear of www.indiaplaza.in, if you don't want to loose your money or sleep. I have ordered for a Nokia Bluetooth headset which was promised to be delivered within 5 days. It is now over 3 months and in spite of innumerable phone calls and e-mails they have not only not delivered the item, but have not refunded the money as well.

S.R.Saha

Indiaplaza. In — i Have been cheated

The Order No[protected], placed with indiaplaza on June 04, 2008 as per details below
Under the Same day delivery

Today June 10, 2008 till now i have not received the product not any information regarding the delay

These guys at fabmall are thiefs... They must be banned from internet trading for their malpractices. I wonder why they are still in business given their pathetic track record.

As for experiences, well I have had the same as the above poster on three occassions with minor differences, however now I have learned my lesson and there is no way I would repeat this mistake.

Indiaplaza. In / Leather Wallet — Non Delivery of product

I have sone online shopping for a leather wallet from Indiaplaza.in. The order was approved after the company received the payment. The product has not been delivered yet despite a lapse of 1 month. They are saying that the product has been handed over to Elbee Courier Services, but i've not received it. The product docet No. is[protected].

Hi, I have placed the order on website www.indiaplaza.in for 3 different items. My order number[protected]
1: Guaranteed Alphonso A Grade Premium Mangoes
2: Children Musical Laptop
3: Funskool - Party Set
Out of these only 1 item they have delivered (item no 2) to my place. This order was placed on 8th may 2008. Till date remaining 2 items have not shipped. The customer care dept says they have delivered to wrong address. Repeat complaint to customer care is also not taken care everytime they keep on saying we are looking into matter and we need 3 more days. Its more than 20 days now and items are not delivered.
I would request all peoples here to be careful and do not place any order with Indiaplaza.
I will publish this news wherever possible and also pull them in court.
Vishvajit

India Plaza - Books — Non _ Delivery

I have ordered books order number #[protected] on the 3rd of October - but not been delivered till date.

I have contacted their customer service several times and get blatant lies saying they will deliver it today this is going on for the past 3-4 days.

The customer service also suggested - I call up Elbee their partners to know the status - What cheeck

Be aware placing orders with India Plaza - your goods will not be delivered - or might have to waste time calling them up

Sahil

Indiaplaza. In / Sony Cybershot Dsc H50 — Products are supplied from Grey market

As a part of Citibank promotion, I purchased Sony Cybershot DSC H50 Camera online from Indiaplaza.in, order number#[protected]

Sony Cybershot DSC H50 shipped to my address was not received in proper box packing. The seal was already open and the thermacol packing inside was cut into pieces. This gives a sense that it is a used product. Moreover the vendor N.R Infotech, from where the invoice was generated, informed that this is not genuine piece and is from grey market.

There is no warranty / Guaranty card inside the box. Moreover the serial number on the box and on camera do not match. No proper invoice is issued i.e. no serial number mentioned in it.

After exchange of serveral emails, they are not willing to refund the amount but forcing for a replacement because the "Product is of HIGH VALUE"

I need assistance for getting my money back from Indiaplaza. Please advice how can i proceed further.

Thank you,
Mayur

IndiaPlaza.in — Item never received

Here is my story

I ordered a box of chocolates for my friends wedding. Its been more than 2 months now I haven’t received them. I emailed their customer service like 100 times. Every time I got reply saying they will look into it and get back to me after 2 days. Those 2 days never happened in their lifetime I guess.

After writing a furious email finally they replied me saying they have a proof that their courier service has actually delivered it. After asking for that proof they just scanned and sent me some random courier paper where in nowhere my name or my address was mentioned. That proof was showing that it was sent to somebody else and received by somebody else. Not even my city name. Totally somewhere else. When I asked for why did they send this proof again the responses started saying "WE WILL GET BACK TO YOU IN 2-3 DAYS" :))))

I finally lost my hope and decided and my money went to some charity. Never ever think of buying something from them.

Indiaplaza. In — stopped communication

I ordered 2 sarees. one arrived but the other one being out of stock they suggested an alternative saree and I accepted that offer but no saree and no explanation, all together no more replies to my emails.asked them to refund the balance in my account to my bank account from where the money was drawn. No replies whatever.

Indiaplaza. In — Product not delivered - pathetic response Don't shop at Indiaplaza

I am a gold customer of Indiaplaza. They are turning in a pathetic performance. Not sure how this forum is going to help me. Placed an order in end jan for CD Roms - part recieved the consignment and I lodged a complaint.
I have been calling them and writing to them ever since . The 600 odd rupees does not seem to be coming..
Every time I call or write there is a new person, so the story has to be repeated. The next time i call, I actually pity the person who is going to take my call.

Dear N.Krishnamurthy,

We are extremely sorry at the experience you had with us.

The order #[protected] was partly delivered and 4 titles were pending. There was a bit confusion at our suppliers end and issue was held up for a little longer. Eventually with your cooperation we have cancelled the order for correct titles and refund was done to your prepaid account. As you were not happy with the refund to prepaid account, we have initiated the refund to your credit card on 3rd April 09. The refund reference number was communicated to you through e-mail on 4th April 09. The refund should be reflecting on your account by now.

Our sincere apologies for the inconvenience caused due to delay in resolving the issue. We will ensure that you receive better service in future. Please feel free to contact us for any issue you face in your future purchases and we will be glad to assist you.

Wram Regards,

Team Indiaplaza

Dear Joseph Sebastian,

We are extremely sorry at the experience you had with us.

The order #[protected] was for 2 sarees and 1 saree was delivered to you. The other saree was not available and we have given alternate design saree to choose on 3rd March 09. You have agreed to go for the alternate and communicated the same on 6th March 09. Unfortunately the alternate design saree also went out of stock. Hence we canceled the order on 11th March 2009 and the refund went to your prepaid account immediately as you have used the same mode for payment. Later you have used the same amount to place another order.

Our sincere apologies for not able to execute the order and inconvenience caused to you due to the same. We will ensure that we provide better service to you in future. Please feel free to write to us for any issues with your future purchases and we will be glad to assist you.

Please Note : We have started providing the exact status of the orders in customer's My Account section for a ready reference. Please write to [protected]@indiaplaza.in for any further clarification.


Warm Regards,

Team Indiaplaza

This is really aweful, I will never look at indiaplaza to buy anything from Indiaplaza, Now i know why the hold the cheap price tag, never had to deliver the item.. Ha ha

Say away from all of those affliliats as well

Oh man, another one from Indiaplaza, I can't understand why people go there to buy

I have been shopping at Indiaplaza (earlier these guys were Fabmall.com) for a few years now. I must have placed at least 20 orders and got good products delivered on time. In a couple of cases when there was some issue, their customer service people resolved it.

Some of my friends also shop regularly there and I heard if they face any issues they escalate to their CEO (email id on their website) who replies immediately and takes action. Maybe you can try this if you face problems.