Indiaplaza Complaints & Reviews

Dear Shobana,

Please accept our sincere apologies for the inconvenience caused. The missing 8 GB pen drive would be dispatched today.

Once again, with apologies,

Warm Regards,
Team Indiaplaza.

Hello,

I am regularly querying the customer care regarding my order, but i didn't get a correct response.
Whenever I am calling, they are telling that within 24 hours will send the pen drive.
But I don't know how many one days they will take.

Kindly respond my query ASAP

Regards,
Shobana K

Hi,

I have had a very bad experience at this particular online website. What they do is they hold your money back, you have to request them time and again either by telephone or through their TICKET. Fortunately, I got my money back after 11 days (thanks to a particular agent named Triveni), which cost me many miserable days and lots of phone calls, which from my experience, one has to wait for around 15 minutes before getting hold of the customer executive. Besides, proper websites like amazon, flipkart and infibeam never show cheap and false testimonials on their website. For my case, the order was not even confirmed and my money was charged. Thanks to Bank Of Baroda, their server was down after 12 midnight and I had used that card twice. Then I used my SBI card, which they could take the money from. I AM AMAZED WHY THEY DO NOT HAVE AN ADDRESS GIVEN IN THEIR WEBSITE, ALL OTHER ABOVE MENTIONED ONLINE SHOPPING WEBSITES HAVE. One thing is that holding so much customer money for even 10 days earns them a lot of bank interest, which, unfortunately we lose. I have decided to launch a website, which will come once you google search indiaplaza showing what a horrible website they are. They are just feasting on innocent people's money. They lack the efficiency of either flipkart (they once had sent me a damaged book, on telling them, they immediately replaced the book and requested me to send the old one by courier and they even refunded me the courier money), infibeam and amazon. I don't know, if they have any conscience. If they have, they should immediately stop this fraudulent business and get along.

As an Indian Citizen, I request all of you NEVER BE LURED BY WHAT THIS WEBSITE OFFERS, THEY REALLY HAVE NOTHING IN STOCK. "PREVENTION IS BETTER THAN CURE".

Hello,

What is the process going on after raising the ticket regarding my pen drive?

Ticket raised on 24th Sep 2011. But till now i didn't get my pen drive.


Regards,
Shobana K

Indiaplaza — After delivery Some items in my order are missing

I placed order (no. IN[protected]) for pen drives (quantity-2) from India Plaza. I received courier on 5-May-2011 11:10 AM. When I opened it I got shocked seeing only one pen drive. Then I raised a complaint (ticked id- CNT[protected]) in India Plaza customer care and got SMS saying your ticket will be closed by 7-May, I am regularly querying them but no response and ticket is still open. On 12-May I again opened new ticket hoping I may get response on new ticket (CNT[protected]).

Please help and take action as there are lots of complaints registered by victims’ against India Plaza.

Either India Plaza refund cost of one pen drive along with inconvenience charges or send another missing order ASAP.

India Plaza Customer Care number #:[protected]
CEO : [protected]@indiaplaza.in
URL:: http://www.indiaplaza.com

Dear Yogesh,

Please accept our sincere apologies for the experience you had with us.

As per the order # IN[protected] order is in the name of M JUNED. Tried calling you on mobile #
[protected], but unable to reach, please share alternate contact # we shall call and have your concern addressed on priority.

Warm Regards,
Team Indiaplaza.

Hi,

I have had a very bad experience at this particular online website. What they do is they hold your money back, you have to request them time and again either by telephone or through their TICKET. Fortunately, I got my money back after 11 days (thanks to a particular agent named Triveni), which cost me many miserable days and lots of phone calls, which from my experience, one has to wait for around 15 minutes before getting hold of the customer executive. Besides, proper websites like amazon, flipkart and infibeam never show cheap and false testimonials on their website. For my case, the order was not even confirmed and my money was charged. Thanks to Bank Of Baroda, their server was down after 12 midnight and I had used that card twice. Then I used my SBI card, which they could take the money from. I AM AMAZED WHY THEY DO NOT HAVE AN ADDRESS GIVEN IN THEIR WEBSITE, ALL OTHER ABOVE MENTIONED ONLINE SHOPPING WEBSITES HAVE. One thing is that holding so much customer money for even 10 days earns them a lot of bank interest, which, unfortunately we lose. I have decided to launch a website, which will come once you google search indiaplaza showing what a horrible website they are. They are just feasting on innocent people's money. They lack the efficiency of either flipkart (they once had sent me a damaged book, on telling them, they immediately replaced the book and requested me to send the old one by courier and they even refunded me the courier money), infibeam and amazon. I don't know, if they have any conscience. If they have, they should immediately stop this fraudulent business and get along.

As an Indian Citizen, I request all of you NEVER BE LURED BY WHAT THIS WEBSITE OFFERS, THEY REALLY HAVE NOTHING IN STOCK. "PREVENTION IS BETTER THAN CURE".

INDIA PLAZA — ORDER NOT DELIVERED

Sir,
i had palce a order Bajaj Air Cooler PC 2000 DLX us on May 04, 2009
same time i had paid Rs.3990 + Rs. 350.00 of shipping charge,
now today is 14th, days, i have been sending inquiery to india plaza customer care, they repliying
that, days will send your order, but even today after 4th, day i hvnt recievd my order, now i think i have lost my mouney, i have been chited by this INDIA PLAZA ONLINE SHOPING.

my order no:IN[protected] which was said to be delivered on 16th april2010 still havn't delivered and there was no response from indian plaza on repeated contact with them .i want to know the procedure for taking action against them.Dear costumers, i remind u to be aware of these facts before u book.

Hi,

I had placed an two order on INDIAPLAZA on 28th. Oct.2010 for the gifts to be delivered on or before diwali (5th Nov.)as per their scheme.

The gifts never got delivered on or before 5th Nov, Inspite of my raising complaints on their website there is no response & finally when I got someone over phone she ( Sridevi) commited they will resolve this issue within 2-3 days but of no use.

As per their scheme if the shipment was not delivered within 5th of Nov. than they will deliver the shipment free of cost & also refund our money but now their customer care is not aware of this scheme...THIS IS BREACH OF TRUST.

Today is 13th Nov.

No one answers their customer care phone even in the normal working hours.

My order numbers are: 1. IN[protected] 2. IN[protected] .

Hope someone at INDIAPLAZA will wakeup & try to resolve this qwery.

Regards,

Manu

Dear Ashok,

Please accept our sincere apologies for the delay and inconvenience caused.

Please share your order no and we shall have your concern addressed on priority.

We at Indiaplaza are working towards increasing our approachability and assure the best of our service at all time.

Warm Regards,
Team Indiaplaza.

IndiaPlaza.in — non-delivery of book

Another one I guess in the multitude of complaints against Indiaplaza. I ordered a book -the sound and the fury by William Faulkner.
Shipment was promised on the 18th of May, and after waiting I called the customer service without any success. Finally I managed to trace a number to Gautham R. and he promised a refund to me on the 24th. It is still not reflecting in my account.

Would urge people to shop online only after a thorough checking of how the customer service department works.

Dear Customer,

We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on[protected] or write to : [protected]@indiaplaza.in

Wram Regards,

Team Indiaplaza

INDIA PLAZA — Non Delivery of Books

Complaint against Indiaplaza.in. I had placed an Order for 4 Books from their site on 20th May 2011, order no. IN[protected] for Rs.962. One of the Book amounting Rs 282.00 was dispatched on 23th May 2011 & delivered & Two books amounting Rs 480.00 was canceled by the India Plaza as the same was not available with them at time delivery & after that they refunded only Rs 386.00 & Rs 93 was still pending & further One Book Showing the status will be shipped by 23th April was neither dispatched nor the amount refunded for the same
I have already logged 2 web tickets on their site which have gone beyond their due date for
response and no one has addressed my query. I have confirmation of receipts of these tickets
on my cell phone, I also tried calling them on the customer care number mentioned on the site[protected]. It kept on saying all our agents are busy, I waited for a while and I tried again and waited for over 15 minutes
(mind you it was an STD call for me) but the IVR kept on saying that all their agents are
busy and asked me to send an SMS for call back at their number [protected], I did that to no
avail. This kind of treatment is really disgusting,.
Baljinder Singh
[protected]

Dear Baljinder,


Please accept our sincere apologies for the experience you had with us.

We regret to inform you that the ordered book had gone out of stock with our supplier and we were trying to source the same from our alternate suppliers. We had canceled your order to avoid further delays and initiated refund to your account.

If you need any further assistance, please call us at[protected].

Warm Regards,
Team Indiaplaza.

Order not delivered GTIP-3811

I placed order on 5th Feb 2014 and they promised it to be delivered on 6th Feb 2014. Its not delivered till 15th Feb 2014. These guys are fraud.

Indiaplaza — Bitter Experience

i ordered books from indiaplaza.

For a week the status of the shipment was ready to ship i thought the meaning of ready to ship was they have the product all they have to do is ship it.

But after 5 days of the order in ready to ship they cancel the order without any intimation.

When i called indiaplaza customer service they say they cancelled the order due to the unavailability of the book.

I dont understand how the book can turn up in the search if it is not available with the vendors.

Fine the book is not available so they cancelled the order. The Major problem is they dont take enough efforts to refund the money.

They take more then a month to refund the money.

Online shopping has turned into a bitter experience cos of INDIAPLAZA.

I have ordered fujifilm fine pix S 5800 by paying full amount 7899/- on 09/08/2008. I have been told 15 working days. today its 10/9/2008. I have not recieved my camera for which I paid like a bloody fool thinking they will deliver. previously I ordered twice for perfumes and got it within 3 days I was impressed. Before you book anything more than thousand bugs be carefull !!. promptly they keep sending mails for delay. I don't understand once the product is not available why the hell on earth they display & take money? I am not going to leave my money as I stay in bangalore near to their office I will catch them.

Indiaplaza — Poor Response

Bought an IMATE PDAL from Indiaplaza,
Initially for 3 days my IMATE PDAL was working fine.
Just then my battery started to misbehave wherein I had requested for
replacement of battery.After which its touchscreen was not working, finally
it was not getting switched on at all.I tried reaching the customer Care, but I didnt get proper response from them.This is turning out to be a very bad experience.Online shopping has turned into a bitter experience because of INDIAPLAZA.

Dear Sir,

Our sincere apologies for the experience you had with us.

Please share your order no and we shall have your concern addressed on priority.

You can also call us at[protected]

Warm Regards,
Team Indiaplaza.

Indiaplaza — non delivery of purchased product

On 18th Aug 2010 through, thinkdigit website , I placed an order for purchase of a digital camera Fuji AV100. Payment through my credit card was successfully processed authenticated by my credit card
company and made to indiaplaza . This was followed by order confirmation . Order no isTD[protected]. However the camera is not yet delivered to me even after 23 days. Tickets placed on their site are simply closed without resolution of complaint. You are requested to please look in to this and arrange immediate delivery or refund of money.

Update from today - I have wirtten to their COO and have not received a reply yet. I also got a cencellation ticket opened by thier customer service agent at 6:15 PM on 22nd Jun.

I lost a deal worth Rs. 3000 due to them not cancelling my order. I am still following up with them.

Hi,

Do update i[censored] get ur refund or mobile. I had also placed an order for books...have received 1 out of the 3 books.

I AM STRONGLY AGREE WITH YOU DEAR...

THERE IS ALSO DONE WITH ME THE SAME CASE


ORDERED ON 20 DEC 2011,
CANCELLED ON 21 DEC, 2011
THEN ITEM WILL BE SENT TO ME...
I HAVE REJECTED PARCEL
NUT THERE IS NO CUSTOMER SATISFACTION DEPT. AND NO ANY ONE RESPONSIBLE TO SERVICE A CUSTOMER...

DON'T PURCHASE ANY ITEM FRON INDIAPLAZA..

I am also facing same issue.This is a bogus company.Nor they reply to emails nor we get positive response on phone.They just hang up when they have no explanation to give.Dont buy in this site just because it gives better discount than reputed sites like Flipkart.

Dear Faisal Hasan,

Our sincere apologies for the inconvenience you had to face.

We have canceled the entire order and initiated refund to your account. The refund will reflect in your account in next 5 working days.

Regards,
Team Indiaplaza

Hi MK,

I completely agree with you. I too have been a victim like you.

I had ordered through Indiaplaza three weeks back and had paid for the order. I am yet to receive my order. As per their order details, the said product would be delivered in three days. After waiting for about a week, we placed a query in their 'customer support' box but there was no reply at all. We posted a re-query but to no avail. We even phoned them on their number but the lady on the phone kept saying 'we will look into this' or 'we will ship by a certain date' but the order obviously hasn't been shipped. We called three times, and each time the lady gave different excuses. This has been too much. After seeing the number of complaints about Indiaplaza on this site, I think it is not only me who they have breached.

We would be taking this matter to consumer forum. I appeal all of you to do the same.

I have been Indiaplaza's Book Club Member since January, 2007 and due to their attractive offers, have referred them to many of my friends. Now, for last few months I feel that their service quality has deteriorarted to a great extent. I have same complaints as above multiple times and having same problem with one of my recent order# IN[protected]. Their service desk is pathetic, very difficult to get their line and they are totally non-comittal. Today being frustrated after trying to get their line for last few days, I wanted to book a ticket. The page does not get submitted, every time asking for a new code. I feel helpless. Whether they deliver or not, this was my last purchase with them. Cautioning everyone to stay away from this online site.

Dear Rakesh,

Our sincere apologies for the inconvenience you had with us.

We have canceled the order as per your request and the refund will be credited back to your credit card account in next 5 working days. Please bear with us till then.

Warm regards,

Manager - Customer Service

Team Indiaplaza.in

Indiaplaza — most horrible service

i am super pissed about my experience with indiaplaza. i ordered rakhi and other gifts to be delivered before rakshabandhan. they guaranteed on the phone that the gifts will be delivered prior to the big day. this was my first experience with them but i read on the internet that they have been doing business for a while so i tried.

inspite of calling so many times prior to the day, i was assured until the end that my gifts will be delivered. to my total surprise, they failed and did not even have the courtesy to apologize. it was the most horrible experience and i talked to some of my friends who also said that their experience with the company has been very poor.

i do not recommend buying from them at ALL. finally, they gave me refund for the order not processed after ten more calls but the trauma was immense.

Dear Customer,

We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on[protected] or write to : [protected]@indiaplaza.in.

Warm Regards,

Team Indiaplaza

sir,
I booked a lumia 510 through indiaplaza on 27th dec and the portal said it would deliver in 4 working days, its been 12 days now and have stil
not recieved my booked product. I paid the money upfront and whenever i call their office i only get false assurance that it will be despatched
or it has been despatched etc, i have written to the ceo Mr.vaitheeswarn who claims to be the father of online business and yet delivers
such shoddy style of business. I would like to know as to how to take this case forward, i request other memeber who have been cheated
like this to get together and teach the father a lesson.

I have ordered a book from indiaplaza.com and made an online payment on 25th June 2013 and haven't received the order till date. I have raised a complaint on their site and tried to call them a couple of times but haven't received any response from them.

I have place an order for a book and the order number being I[protected] on 25th June 2013 and have not received the same till date. Their is no response from the customer service team even though have raised complained a couple of times.

The above order is placed by Sirisha Bommireddipalli.

Dear Sirisha Bommireddipalli,
We have cancelled the order and the amount has been refunded back to your account. We have also got confirmation from your bank regarding the reversal of the amount. I kindly request you to check and acknowledge. We are extremely sorry at the experience you had with us. We will
ensure that we provide better service in future.
Warm Regards,
Team Indiaplaza