[Resolved]  Indigo Airlines — FARE REDUCED AFTER ONE DAY OF BOOKING.

Please note that the reference number for the complaint is B4QIBT.I am also forwarding the complaint mailed to customer care of Indigo airlines for better understanding of the issue.REGARDS.


A PIQUED &DITCHED CUSTOMER -FARE REDUCED WITHIN ONE DAY AFTER BOOKING .NO REFUND .WHY????????? Reply |akhtar khan to customer.relat.
show details 8:38 PM (45 minutes ago)

fromakhtar khan <akhtar.[protected]@gmail.com>
tocustomer.[protected]@goindigo.in

dateTue, Sep 15, 2009 at 8:38 PM
subjectA PIQUED &DITCHED CUSTOMER -FARE REDUCED WITHIN ONE DAY AFTER BOOKING .NO REFUND .WHY?????????
mailed-bygmail.com

hide details 8:38 PM (45 minutes ago)


Dear Indigo Airlines

I feel cheated and humiliated after booking a ticket on INDIGO .I have been availing your sevices for quite some time .The cordial approach and professional handling with proper customer care have been the rmotivation for continuous service .

After booking the ticktet on 14 TH SEPT for 19 TH SEPT (KOLKATA -LUCKNOW .Boooking reference B4QIBT)the fare has dropped within One day .I feel cheated that if there was such a possibility then it should have been communicated.As informed by your executive that it is a promo fare and nothing can be done.

I realise that an individual who is waiting till the last moment and hunting around is laughing all the way by saving almost 1200 rupees .However, being a loyal or ...sorry !!! the foolish customer that i am proved to be, is slapped in the face with such an act .

Your executive On phone informs me that nothing can be done .Rather, On the contrary, in case i need to avail the fare i need to shell out 750 rupees for this.No, Logic on earth explains this fact that for a change initiated by you a customer has to shell out extra .Why???.
It has to be a refund rather than a penalisation to the customer to avail the same .

.It is not just a matter of money, it is a matter of trust, faith and fair dealing .

My concern is very simple, If you are reducing the fare within a single day then you should refund the extra fare unconditionally .A policy to frame new fares doesnot happen overnight !!.It is common sense it would require considerable planning.

With utmost regard i request you to refund the extra amount unconditionally .My faith as a customer if not completely lost is certainly well shaken.It is hard to put my true colorful feelings in black & white .I have firm faith that you care for your customer and would do the needful .

Lastly I am sure you realise that a customer has every right to be treated fairly and should go all the way in ensuring the same .

Looking forward for a favourable response .

REGARDS
A LOYAL CUSTOMER .
MOHD A.S. KHAN