[Resolved]  Indraprastha Gas Ltd — Misbehaviour during LPG Installation

Address:

Ghaziabad, Uttar Pradesh

Dear IGL

This feedback/complaint is related to some serious behaiourial issue of Mr Mrityunjoy ,member of installation of LPG lines , at my flat C-2/402 ,Lotus Pond Apptts , Vaibhav Khand , Indirapuram , Ghaziabad ( BP No [protected] ) .
At the afternoon of 26th Sept , Mrityunjoy came to our flat ,as my wife and my old mother was alone at the house and having lunch & they obviously asked him to come half an hr/ hour later , Mrityunjoy immediately started misbehaving & shouting very loudly to mife Shweta .. he even hurled abusive language to her in front of the supervisors & other neighbours , as if his ego was hurt , when told to came later ..
I sincerely request you not to send these ill mannered & illiterate people & supervisors ( who was standing dumb like spectator ) to my residence ( even to any other flats as well , I would suggest ) , as these guys represent IGL .. and if they misbehave it would tarnish your image only ... The supervisors looked totally dependent on him .. and did not utter a single word initially . After few minutes , when the supervisor asked him to keep quiet , he even shouted on him and the supervisor looked really helpless

I am shocked at this very incident , which has happened 1st time in my life .
i don't demand any apology from anyone .. just a request not to send these people to my house anymore ..
This incident has shaken my & my family's confidence level and has put a serious questionmark on the credibility of Human resource management of IGL - where there is no respect of customer , you would eventually lose on all fronts .

I , myself , is a DGM in Tata teleservices ( DOCOMO ) & knows the value of word of mouth put up by customers . The same gentlemen had similar issues with other neighbours as well ( but i don't want to Hope you would take serious note of my feedback and do something about training your people ,so whenever they go go somewhere - they talk well in a descent way ( if not very polished ) , as they carry IGL's image in the market .
I can live with my old LPG cylinder , but can't tolerate any one to tarnish my self respect !


Sincerely yours
Nisheet Ranjan
+91 [protected]