[Resolved]  IRCTC.co.in — CHEATING WHEN BOOKING ONLINE RAILWAY TICKET

Dear sir,

To day I made a railway ticket booking " PNR No : [protected]"
While searching for status reservation From: BARDDHAMAN JN(BWN) To : GUWAHATI(GHY) and Boarding : SAINTHIA(SNT) , IRCTC WEB SITE SHOWS THE STATUS AVAILABLE BUT AFTER MAKING PAYMENT IT SHOWS WAITING LIST OF THAT TICKET" BUT AGAIN WHEN I SEARCH FOR STATUS IT SHOWS THE SAME:AVAILABLE 57.

SO ITS A CHEATING WITH THE CUSTOMER. AND IRCTC SHOWS WRONG INFORMATION..
I HAVE ATTACHED A COPY OF MY TICKET.

PLZ TAKE AN ACTION....

WITH REGARDS
TAPAN KUMAR PAL
28.02.2010




IRCTCs e-Ticketing Service
Electronic Reservation Slip



# This ticket will only be valid along with an ID proof in original. If found travelling without ID Proof,Passenger will be treated as without ticket and charged as per extant Railway rules.
Transaction ID: [protected] PNR No : [protected]
Train No. & Name: 5657/KANCHANJANGA EX Date of Journey:10-Mar-2010
Class: 3A Date of Booking:28-Feb-2010 06:46:42 PM Date of Boarding:10-Mar-2010
From: BARDDHAMAN JN(BWN) To : GUWAHATI(GHY) Distance: 0874 KM
Boarding : SAINTHIA(SNT) Resv Upto: GUWAHATI(GHY) Quota: General
Scheduled Departure: 10:14* Total Fare : Rs 1690.00 Adult: 2 Child: 0
*Departure time printed on the ERS is liable to change. New time table from[protected]
SNO. Name Age Sex Concession Code Booking Status/Current Status
/ Coach No/ Seat No
1.

TAPAN KUMAR PAL

29

Male



RLWL 1/RLWL 1/ / 0000/
2.

DHANANJAY PAL

32

Male



RLWL 2/RLWL 2/ / 0000/
Service Charges
1-IRCTC service charge:-Rs 25.00


Important
# PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and charged as per extant Railway rules.
# New time table will be effected from[protected]. Departure time printed in ERS is liable to change. Customers are requested to check with Railway enquiry.
# One of the passenger booked on an E-ticket is required to present any of the five identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which all the passengers will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. for their employees.
# The accommodation booked is not transferable and is valid only if one of the ID card noted above is presented during the journey. The passenger should carry with him the Electronic Reservation Slip print out. In case the passenger does not carry the electronic reservation slip, a charge of Rs.50/- per ticket shall be recovered by the ticket checking staff and an excess fare ticket will be issued in lieu of that.
# E-ticket cancellations are permitted through www.irctc.co.in by the user. In case e-ticket is booked through an agent, please contact respective agent for cancellations.
# For Railway Enquiry Dial 139 or SMS 'RAIL' to 139.
# Jago Yatri Jago.
For any query toll free no.[protected]

Contact us on:- 24*7 Hrs. Customer Support at[protected] , MON - SAT(10 AM - 6 PM[protected]/4787/4773/5800/8539/8543 , Chennai Customer Care[protected].or Mail To: [protected]@irctc.co.in
Rules for Waitlisted E tickets passengers

a) Status of E-tickets after chart preparation

1. Confirmed E ticket –Wait-listed E- ticket where all passengers are confirmed at the time of charting.
2. Partially waitlisted/Confirmed/RAC E ticket - Wait-listed E- ticket where some passengers are confirmed/RAC and others are wait-listed at the time of charting.
3. Fully waitlisted E tickets - Wait-listed E- ticket where all passengers continue to be waitlisted at the time of charting.


b) Authorization to board the train

1. Passengers with Confirmed E ticket are permitted to board the train. Their names will appear on the chart.
2. Names of passengers with Partially Waitlisted /Confirmed/RAC will appear on the chart (including the Waitlisted passengers).
3. PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found travelling, they will be treated as without ticket and charged as per extant Railway rules.


c) Cancellation rules

1. Confirmed E ticket can be cancelled by passengers through internet before chart preparation only.
2. Partially waitlisted/Confirmed/RAC E ticket can be cancelled by passengers through internet before chart preparation only.
3. Fully waitlisted E tickets can be cancelled by passenger using internet before chart preparation. After chart preparation it will be cancelled by Railways and money refunded automatically.


d) Refund rules

1. After chart preparation, Refunds for Confirmed/RAC/Partially Waitlisted E ticket will be processed through TDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back to user/agents account.
2. After chart preparation, Fully waitlisted E ticket will be cancelled by Railways and refund shall be credited to user/agents account automatically.

Thank you for using IRCTC's Services.