[Resolved]  Irctc — No Refund for Cancelled e-Ticket

IRCTC — Non-refund of cancelled ticket value

I had booked an e-ticket on 23.07.2008 for travel on 05.08.08 from Chennai Central to Hyderabad by A/c II Tier by Charminar Express (Fare Rs.1139+20). Since I could not perform the journey due unavoidable circumstances, I tried Cancellation of my e-ticket (PNR No.[protected], Transaction ID No.[protected]) on 05.08.08 at 1700 Hrs. but I could not, since the IRCTC website flashed the message "chart prepared - ticket cannot be cancelled".

As advised, I sent an e-mail to [protected]@irctc.co.in giving the details of my ticket, etc. and requested for refund of amount admissible. Till date I have not received the refund. But they mail me saying that I have lodged the claim after 30 days! though I preferred the claim on the very same day of my supposed day of journey. Will any one enlighten me as to how I should proceed further in the matter?

Thirumaran B
Chennai

IRCTC — Refund of cancelled ticket

I had cancelled an eticket, previously purchased by me, of PNR [protected],
transaction ID [protected], refund amount 2678 on 13 November 2008. However, as on 26 Nov,
the amount has still not been credited back to my credit card used to
purchase the ticket. IRCTC is not responding to my complaints (complaint ID Indian Railway Catering Tourism Corporation #9742).

TRAIN NO.& NAME:2204/SHC GARIB RATHTRANSACTIION ID:[protected]PNR NO:[protected]BOOKING DATE:11/09/2008DATE OF JOURNEY:17/09/2008FROM:AMRITSAR JN(ASR) TO: NEW DELHI(NDLS)TOTAL AMOUNT:1806its train was late nine hour. So ticket is cancel.Please return my refund.Please action the reportvicky traveller

IRCTC — Refund on Cancelled E - Ticket

Resepected Sir / Madam,


I had booked an E - Ticket PNR No. [protected] from Borivali to Ahmedabad

Date of Journey 08/04/2009.

This ticket was tried to be cancelled on 6/04/2009 but due to the server problem at IRCTC the same was not cancelled. I was told to send a mail to IRCTC for cancellation. Auto Complaint no. Generated was 3913. No reply for cancellation was received on 6/04/2009. On Following up the next day it was mentioned the ticket will be cancelled on 7/04/2009. No Email was sent again but the PNR status inquiry showed the ticked is cancelled. this was even confirmed with on telephone with IRCTC.

However till date no refund has been granted in my account inspite of several emails and calls. Auto Complaint No. 82392.

Total Cost of Calls amounts Rs. 137/- which also now needs to be reimbursed.

The attitude of persons handling enquires have such a callous attitude and give vague replies.

Please do the neeful at the earliest.

TKT. CANCIL SIR. SHOW THIS DETAILES.

MY COMPUTER PROBLAM SIR "ONESTOPSHOP" CARD TODAY. I REQUEST YOU FOR TKT CANCIL. AND DEPOSIT MY REFUND IN ID.


P.N.R. NO.:[protected] /[protected], NZM/UJN/NZM, 3AC, (01/10/09), (03/10/09),

(1) SHANKU GUPTA-M-6, (2) KOSHAMBI GUPTA-F-19



FROM

R.S.TRAVEL & TOURS (I) PVT.LTD.
878, 1st FLOOR SHYAM MARKET
S.P. M.MARG, BEHIND NAVELTY CINEMA,
DELHI-110006.

IRCTC — non refund of cancelled e-ticket

21 /10/2009
I have given a complaint to this forum (LAST WEEK) regarding the non payment of my cancelled e-ticket which was done on 4/02/2009. What is the use of this forum ?. I don't know. Can you give some advise to me, to whom I have to contact for getting my money back.

yours sincerely
varughese mathew
[protected]@yahoo.co.in

IRCTC — Refund of the cancelled Ticket

Hi,

It has been 6 months since i have been following with IRCTC for the refund of the cancelled ticket amount of Rs 680. below is the correspondence happening with IRCTC officials. I am unable to understand as why is there such laxicity in the refund. I demand the refund of the amount along with the applicable intrest on the principal amount.

TDR Details Transaction Details
> PNRNumber[protected] BookedOn 4-3-2009 TransactionID [protected]
> TicketTypeeticket Class CC InternetService Charge Rs20.00 DateOf
> Journey08/3/2009 TicketCharge Rs680.00 Bank ICICI Total Rs700.00
> TrainNo 0402RailwayZone IRCTC FromStation NEWDELHI(NDLS) IRCTCZone
> IRCTC ToStationLUCKNOWNR(LKO) Quota General Ticket Details S# Name Age
> Sex Coach SeatRes-Status 1 shwetasingh 27 Female 0000 Booked ReasonFor
> TDR :TrainLate More Than Three Hours. TDRStatus :AdminApproved
> ReferenceNo: ekt[protected] TDRFiling Date :09-Mar-2009
> RefundStatus :Refundunder Process RefundDate :NotAvailable
> RefundAmount :Rs.0.00


********************************************************************************...⇄
From:
"rajiiv singh" <[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@irctc.co.in>


Subject: Re: Re: Fw: FW: Ticket Refund


Date: Fri, 16 Oct 2009 12:19:39 IST
Cc: <[protected]@rediffmail.com>


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Reminder 4

Hi Siraj,
This is in reference to the below correspondence. It has been 6 months now since the ticket was cancelled....and till date we have received no refund...which we rightfully should have by now.....i believe you had sent 3rd reminder to the CCM/Northern Railway, New Delhi. I am undable to understand the reason of this delay in refunding the amount after the cancellation....PLease can you expedite in the process of me getting the refund.

Best Regards

Rajiv

On Thu, 24 Sep 2009 09:53:25 +0530 wrote
>Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR
No. [protected] has been forwarded to CCM/Northern Railway, New Delhi on
dt. 26.03.09. We have already issued Reminder No. 1 & 2 on dt. 26.06.09
& 20.08.09 to concerned railway to chase up the case. But despite
reminder refund yet not received from the concerned railway. Now we are
sending a Reminder No. 3 dt. 24.09.09 with all the papers pertaining to
your refund case to concerned railway to chase up the cases. As soon as
refund, if any, received it will be credited to your card account.



Regards,

Shiraj Ahmad
[protected]@irctc.co.in
Ph:[protected]





rajiiv singh wrote:
> Hi Sanjay,
>
> Thanks for chasing up the case...I have 1 question here. Do we have
> any time line to received the refund in terms of date ...or the no. of
> reminders...as the reminder no. 3 was sent on 20th of Aug as per you
> mail below...as on today it has been a month more after sending hr
> reminder...can you please advise the status of the refund ,which i
> have again not received as on date 20th Sept.
>
> It is now 6 months since the cancellation of the ticket was done....I
> believe that railways / IRCTC should be paying the intresnt on the
> principal amount as well...
>
> BEst Regards
> Rajiv
>
>
>
>
> On Fri, 18 Sep 2009 17:11:07 +0530 wrote
> >Dear customer,Sorry for theinconvenience.Kindly note that your refund
> case of PNR No. [protected] has beenforwarded toCCM/Northern Railway on
> dt. 26.03.09. We have already issued ReminderNo. 1 & 2 dt. 26.06.09 &
> 20.08.09 to concerned railway to chaseup the case. But despite
> reminder refundyet not received from the concerned railway. Now we are
> sending aReminder No. 3 dt. 18.09.09 with all the papers pertaining to
> yourrefund case to concernedrailway to chase up the cases. As soon as
> refund, if any, received itwill be creditedto your card
> account.Regards,Sanjay [protected]@irctc.co.inPh: 011-
> 23345900rajiiv singh wrote:Hi Mr.Ved, Please refer to the below
> communication. It again has been more than amonth and the refund
> amount has yet not been received. It has been morethan 6 months since
> i`ve been persuing the case. Normally it is claimedby IRCTC that the
> refund is done within 90 days..however as you can seethe details ...it
> has been more than 180 days now...Please advise onthe status ...or
> advise if i should be going for legal...consumeradvise.. Best Regards
> Rajiv On Thu, 20 Aug 2009 09:30:33 +0530 wrote>Dear customer,Sorry for
> the inconvenience. Kindly notethat yourrefund case of PNR No.
> [protected] hasbeen forwarded toCCM/NorthernRailway on dt.26.03.09. We
> have already issued Reminder No.1dt.26.06.09 toconcerned railway to
> chase up the case. But despitereminder refund yetnotreceived from the
> concerned railway. Now we aresending a Reminder No.2 dt. 20.08.09with
> all the papers pertaining toyour refund case to concerned
> railwaytochase up the cases. As soon asrefund, if any, received it
> will becredited toyour card account..Regards,Ved
> [protected]@irctc.co.inPh:[protected]rajiiv singhwrote:Hi,
> Please refer to the below correspondence. PNRNumber[protected] The
> scheduled person did not make the journey as the trainwa late morethan
> 5 hrs....We had filed for returning of the ticketamount and ithas been
> more than 5 monts but we have not received theamount back. Please look
> into this and advise when can we have therefund of theticket. BEst
> Regards Rajiv On Mon, 10 Aug 2009 12:44:51+0530 wrote Rajiv Singh|MR
> |Hardlines| Target|2nd and 3rd Floor, CopiaCorporate Suites, Plot # 9,
> NonHierarchical Commercial Center, Jasola|NewDelhi, 110040 | (+91-11)
>[protected]Ext.71063,[protected]ph) |(+[protected],[protected]fax)
> From: Rajiv.Singh Sent: Wednesday, July 08,2009 11:55 AMTo:
> 'TDR'Subject: RE: Ticket Refund Hi, Please refer tothe
> belowcommunication. Can you please confirm on the status of therefund.
> Asper therules the refund should have been automatically doneafter 3
> months,howeverthe same has not been done till date, which is abreach
> of rules. Please help me get the refundback immediately. Thanks& best
> regards Rajiv Rajiv Singh|MR |Hardlines| Target|2nd and 3rdFloor,
> Copia Corporate Suites, Plot # 9, NonHierarchical CommercialCenter,
> Jasola| NewDelhi, 110040 | (+[protected]Ext.71063,[protected]ph)
> |(+[protected],[protected]fax) From:
> TDR[mailto:[protected]@irctc.co.in] Sent: Friday, June 26, 2009 3:11
> PMTo:Rajiv.SinghSubject: Re: Ticket Refund Dearcustomer, Sorryfor
> theinconvenience. Kindly note that your refund case of PNR
> No.[protected]hasbeen forwarded to CCM/Northern Railway on dt.26.03.09.
> Refund yetnotreceivedfrom concerned railway, so we are sending a
> reminder withall the paperspertaining to your refund case to concerned
> railway ondt. 26.06.09 tochase upthe cases. As soon as refund, if any,
> receivedit will be credited toyour
> cardaccount..Regards,[protected]@irctc.co.in Ph:[protected]
> Rajiv.Singhwrote: Hi, Please refer to the below details . The date of
> journeywas08/03/09, which could not be done as the train got delayed
> formorethan 6 hrs.I had filed for refund on 09/03/09 and it has been
> morethan 90 days,still Ihave not received the refund though as per
> thebelow status it shows asadmin approved. Please help in getting
> therefund amount immediately. TDR Details Transaction Details
> PNRNumber[protected] BookedOn 4-3-2009 TransactionID [protected]
> TicketTypeeticket Class CC InternetService Charge Rs20.00 DateOf
> Journey08/3/2009 TicketCharge Rs680.00 Bank ICICI Total Rs700.00
> TrainNo 0402RailwayZone IRCTC FromStation NEWDELHI(NDLS) IRCTCZone
> IRCTC ToStationLUCKNOWNR(LKO) Quota General Ticket Details S# Name Age
> Sex Coach SeatRes-Status 1 shwetasingh 27 Female 0000 Booked ReasonFor
> TDR :TrainLate More Than Three Hours. TDRStatus :AdminApproved
> ReferenceNo: ekt[protected] TDRFiling Date :09-Mar-2009
> RefundStatus :Refundunder Process RefundDate :NotAvailable
> RefundAmount :Rs.0.00Thanks & best Regards Rajiv

Still now i didn't get IRCTC LICENSES & distributours name & num to take direct balance. pls reply to me.

Dear,

PNR NO - [protected]

Following pnr number ticked had been cancellen on 30/09/2009. But irctc could not cancelled the ticket because of prs error at prs end.
No refund till now
there is no positive feedback from irctc customer care number.

IRCTC / E-Ticket — Refund of Cancelled Ticket

I had booked Railway Ticket through IRCTC on 10.06.2009 with Transaction ID - [protected] and PNR No. - [protected] for Journey from KATPADI JN. to ROURKELA for the date 15.06.2009. Due to my personal problem I cancelled the ticket and filed TDR on 16.06.2009. Near about 10 months passed but till now the refund amount has not come to my account. Near about ten times I have also mailed to IRCTC. But till now there is no any respond. What is the next action for me.

Dear Sir,

I did not receive the refund amount. I checked my account the amount has not credited to my account yet.

PNR Number [protected] and [protected]

Date of Booking: 19/04/2010

Date Of Cancellation: 21/04/2010
Kindly confirm me about Transaction occurred to which account for refund.

Thank You
Dharmendra jaiswal
+91-[protected]
[protected]@gmail.com

IRCTC — NON REFUND OF E TICKET

I still have not recieved the proceeds of the two e tickets I had
cancelled and filed TDR on[protected]. The particulars of the e tickets cancelled are as follows:

PNR Number : [protected]
Booked on : [protected] Transaction ID : [protected]
Ticket type : e ticket
Class : 3A
Train no : 8029
From Station : Lokmanya Tilak (LTT)
To Station : Rourkela (ROU)
TDR Status : Admin approved ( information from irctc site as on[protected]
Reference no : ekt[protected]
Refund status : Refund under process

2. I regret to write that even after a lapse of over 12 months and several reminders to Sanjay Suman [protected]@irctc.co.in, I have
not recieved the refund.


Vivekananda Das

I still have not recieved the proceeds of the two e tickets I had
cancelled on 22-APR-2010 . The particulars of the e tickets cancelled are as follows:

PNR Number : [protected]
Booked on : 30-Mar-2010 Transaction ID : [protected]
Ticket type : e ticket
Class : 2A
Train no : 0804
From Station : BANGALORE CY JN(SBC)
To Station : HOWRAH JN(HWH)
Refund status : Approved

I regret to write that I have not recieved the refund till now.

IRCTC — Non refund of cancel e-ticket

Respected Sir,
I bring to your kind notic that i have cancelled my e-ticket (for entire family 06 persons) dated 24/10/2009 after departure of train due to Non confirmation of ticket.
Detail of e-ticket is as below:
PNR No.:[protected]
Dated: 24/10/2009.

i have received reply of my email confirming as below:

"Your case has been forwarded to the concerned Railway through TDR refund process.Your refund request has been filed successfully against Reference No: ekt[protected].
The refund under this category shall be processed by the Railways under the present commercial rules.This process takes minimum 90 days or more. Once the refund is received from the Railways the amount will be credited to your account."

But even after several reminder neither i have received refund nor any communication from IRCTC.

Therefore i humbly request you to help me to get refund of my money.

I will be thankful to your assistance in this regard.

Thanking you,

Regards
Amar Abrar
[protected]

irctc e ticket — not refund

dear sir ,
my ticket amount is not found by me. from northen railway new delhi . my ticket detail is-------
PNR NO.------[protected], TRANSACTION ID-----[protected]
BOOKED ON[protected] TICKET TYPE E- TICKET CLASS 1A DATE OF JOURNEY[protected], TRAIN NO.2415 FROM SAWAI MADHOPUR TO HAZRAT NIZAMUDIN.

PASENGER NAME ---USMAN SADI AGE 40 TDR DATE[protected]
BUT NOT REFUN FOUND ME BY NORTHERN RAILWAY NEW DELHI .SO PLEASE REFUND ME . THANK YOU
MOBILE NO. [protected],[protected]

IRCTC — Non Refund of Cancelled E-Ticket

We cancelled a e-ticket on[protected] from Jhansi to Vasco Da Gama in AC 3 Tier whose PNR No. [protected] & the Transaction ID is [protected] of amount Rs.4260.00. But this amount is not creditted in our Bank Account.

IRCTC — NON REFUND OF E TICKET

PNR Number: [protected],Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: 2A,Train No: 2174
Reference No.ekt[protected] TDR Filing date-18th June 2010
now it is more than 115 days and still I have not recd the refund inspite of various reminders no result

what is the outcome of my complaint???/

IRCTC — refund of e ticket

I booked e-ticket for kamal kant bahri and neeta bahri with agent Ajay Katyal 254 adarsh nagar jalandhar city 144008 on 3rd janaury 2010 vide PNR No [protected] for new delhi in asrndls exp train leaving on 7th january at 7:35 AM but due to fog the train did not depart and i bought another tcket. i went. many times to the agent but no refund as he told me the case is under processing.now after long time i have not received the refund. Please do the needfull. Thanks

IRCTC — No- refund amount of cancel e-ticket

Dear Sir/ Madam,

I canceled my 2-e-ticket last weeks, but still no refund has been made.

Below are the details of two canceled e-tickets:

1: e-ticket:
Transaction id: [protected], PNR no: [protected]

2: e-ticket:
Transaction id: [protected], PNR no: [protected]

Please do the needful as soon as possible.
Look forward to receive quick turn-around service on this.

Thanks& Regards,

Chandan Singh
[protected]
[protected]@gmail.com