[Resolved] Jabong.com — Jabong : Fake promises and horrible service | |||
I am not a shopaholic but yeah I do shop online and Jabong is the worst online service I have ever dealt with after very good experiences with Flipkart, ebay, Myntra and Letsbuy. I placed two COD orders [protected] (Placed on 20/04/12 10:47) and [protected] (Placed on 24/04/12 11:50) and was never received. It’s going to be a month and a half and I have been calling the customer care again and again (Request ID: 168676) and every time the representatives reply me that the product has been dispatched already and will receive it within the next five/seven working days. I tried my maximum to be nice with them and tried not to be a trouble customer (Keeping in mind the fact that Jabong is new in the business) and have had waited patiently. I was expecting this product to reach me last Friday as per the rep whom I had talked with last time but it never reached me. So I just called a representative at their customer service and she replied that the product is not yet dispatched which shocked me as it is totally contradictory to what their representatives told/Promised me previously. Now they say that they will re-dispatch it and I would doubt if they will ever do!!!!! The first purchase I did from Jabong was an Adidas Shoes ([protected]) and I had to opt out for their return process as I have found that the shoes was not the right size for me and after calling them 10-15 times I finally got a refund. But that was never easy for me - hassle hassle and hassle!! In total I had a very poor shopping experience with Jabong and would never recommend this for shopping. Regards, Faheem. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Hi Nitin,
Drop a mail to Bhushan, for sure you will get a response...
Bhushan Sood <[protected]@jabong.com>
Drop a mail to Bhushan, for sure you will get a response...
Bhushan Sood <[protected]@jabong.com>
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I had a terrible shopping experience with Jabong (order # [protected].), I am trying to follow up with the company from the last 4 weeks to pick a shipment, but there has been no response. Every Time I send a mail or log a complaint, they create a new case but the pick up never happens.
After getting a contact of one of the operations guys, sent a mail to him in and he also promised to arrange a pick up in 24hrs, but today is the second and there has been no action.
Fail to understand how they are controlling the logistics when you cant even arrange a pick up. One thing I learned that this will not take u longer and soon customer will start moving, as I what I have decided to do now.